Toucha Barnes
El Paso,Tx
Summary
Customer-oriented successful at troubleshooting and handling customer support issues in a timely manner. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Hands-on customer service effective in motivating others to reach their optimum potential.
Overview
11
11
years of professional experience
Work History
Merchandise Operation Leader
Petco
02.2022 - Current
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Implemented loss prevention measures, contributing to reduced shrinkage rates across the store.
- Facilitated the timely processing of incoming shipments, ensuring accurate counts and proper storage according to company guidelines.
- Ensured accurate pricing, maintaining regular updates and audits for price accuracy.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Created and enforced detailed organization processes to increase quality and service standards.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Inbound Customer Service Representative
TTEC (FedEx)
05.2019 - 12.2019
- Maintain client relations
- Expand and enhance services and products through FedEx for clients based upon their specific needs.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
Packer & Mover
Monty's Furniture
09.2019 - 11.2019
- Handled customers transactions
- General Labor- moving and setting up furniture
- Responsible for opening and closing duties in and around store.
Merchandise Handler
Gap, Inc.
08.2017 - 12.2017
- Handled and prepped merchandise in a timely matter for customer shipping
- Prepped incoming merchandise for co-worker assortment
- Maintained a healthy quota in a prompt, and precise manner
- Resolved any system or 'Station area' issues when necessary
- Ensured a 'Team First' mindset to get tasks done with fellow co-workers.
Sales Associate
Pet Club
12.2015 - 04.2016
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Assisted customers with food selection, inquiries and other requests
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy & resolving problems on the spot
- Maintained cleanliness and presentation of stock room and production floor
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Consistently provided friendly guest service and heartfelt hospitality
- Maintained high standards of customer service during high-volume, fast-paced operations.
Customer Advisor/Sales Associate
Petco
04.2013 - 05.2015
- Operated a cash register for cash, check and credit card transactions with 100% accuracy
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
- Cleaned and organized the store, including the checkout desk and displays
- Alerted customers to upcoming sales events and promotions
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items
- Educated customers about the brand to incite excitement about the company's mission and values
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Education
Massage Therapy Diploma -
Arizona College of Allied Health
Phoenix, AZ04.2014
Skills
- Creative problem solver
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Training development aptitude
- Cash flow management
- Multi-line phone talent
- Store operations
- Retail display setup
- Organization and Categorization
- Inventory Management
Timeline
Merchandise Operation Leader
Petco
02.2022 - Current
Packer & Mover
Monty's Furniture
09.2019 - 11.2019
Inbound Customer Service Representative
TTEC (FedEx)
05.2019 - 12.2019
Merchandise Handler
Gap, Inc.
08.2017 - 12.2017
Sales Associate
Pet Club
12.2015 - 04.2016
Customer Advisor/Sales Associate
Petco
04.2013 - 05.2015
Massage Therapy Diploma -
Arizona College of Allied Health
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