Toufic Madhoun
SMS Routing Team Leader
Beirut,
Summary
Dynamic professional with a proven track record in sales, team leadership, and operational excellence. Committed to fostering a positive work environment and driving business success through mentoring and training. Skilled in B2B sales, customer success, and growth strategies. Known for leveraging technical expertise and strategic insights to optimize business operations and achieve exceptional results.
Overview
6
6
years of professional experience
11
11
Certifications
Work History
SMS Routing Team Leader
Monty Mobile
01.2024 - Current
-Team Leadership: Provide guidance, direction, and mentorship to routing team members, ensuring they meet their Key Performance Indicators (KPIs).
-Performance Management: Set precise expectations, carrying out assessments, and delivering feedback.
-Quality Assurance: Supervise the quality of procedures and results to guarantee they align with the company's criteria and goals.
SMS Routing Engineer
Monty Mobile
3 2021 - 12.2023
Curation, maintenance, analysis and adjustment of SMS routes
and deploying network infrastructures
Undertake an upfront standardization of the conditions with
suppliers and then implement continuous amendments that
ensure sustainability
Vendor ,route ,rate configuration, and trace capturing .
Learning Support Center
Lebanese International University
04.2018 - 06.2019
Conducted research, gathered information from multiple
sources and presented results
Education
MSE in Telecommunication Engineering - Computer Networking And Telecommunications
Lebanese International University
Lebanon 04.2001 -
BSE in Telecommunication Engineering - Computer Networking And Telecommunications
Lebanese International University
Lebanon 04.2001 -
Skills
Routing Protocols
TCP/IP/OSPF/DNS
Network Installation
Issue and Error Identification
Executive-level Communication
Incident Management
Sales/ A2P / MNP / HLR
Project Planning and Scheduling
Cost, Time, Scope management
Problem-Solving and Decision making
Employee Evaluation
Certification
Project Management Institute Certificate
Languages
English
Proficient
C2
Arabic
Proficient
C2
French
Intermediate
B1
Timeline
SMS Routing Team Leader
Monty Mobile
01.2024 - Current
Learning Support Center
Lebanese International University
04.2018 - 06.2019
MSE in Telecommunication Engineering - Computer Networking And Telecommunications
Lebanese International University
04.2001 -
BSE in Telecommunication Engineering - Computer Networking And Telecommunications
Lebanese International University
04.2001 -
SMS Routing Engineer
Monty Mobile
3 2021 - 12.2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire