Toupaul Lawrence Lao
Sheboygan Falls,WI
Summary
To obtain employment with a company where I can apply my acquired knowledge and attain new assets and skills.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Medical Transportation Driver
Veyo Transportation
Wauwatosa, Wisconsin
11.2024 - Current
- Provided safe and timely transportation for patients to medical appointments.
- Transported non-emergency patients for Veyo Transportation.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time.
- Followed dispatch schedules and pickup instructions.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Recorded trip details and patient transport logs.
- Maintained records of patient pick-up, drop-off times and destinations in logbook.
- Maintained records of patient pick-up, drop-off times and destinations in logbook.
- Ensured that all required documents were up-to-date and valid before each trip.
Medical Transportation Driver
Midway Transportation
Fond du Lac, Wisconsin
06.2021 - 11.2024
- Transported non-emergency patients for Midway Transportation.
- Assisted wheelchair boarding and securement procedures.
- Inspected vehicles before each medical transport route.
- Followed dispatch schedules and pickup instructions.
- Recorded trip details and patient transport logs.
Vault
Loomis Armored Truck
Fresno, CA
01.2020 - 04.2021
- Checked bag numbers and seals on cash and check deposits to ensure security and accuracy.
- Completed day-to-day orders from the customer accurately and efficiently.
- Delivered attentive service to customers in person and over the phone, enhancing customer satisfaction.
- Utilize advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Vehicle Purchase Agent
PICK N PULL
Fresno, CA
06.2018 - 01.2020
- Provided quality efficient customer service regarding vehicle purchases and related programs as a Vehicle Purchasing Agent (VPA).
- Evaluated vehicle condition, title status, and resale potential for purchase decisions.
- Negotiated purchase terms with sellers and auction representatives.
- Sourced salvage vehicles through auctions, vendors, and local acquisition channels for PICK N PULL.
- Coordinated vehicle pickup, transport, and delivery to salvage yard locations.
- Processed purchase paperwork, titles, and inventory records for acquired vehicles.
- Verify the accuracy of documents with DMV and ensure all required forms are filled out and signed correctly. Additionally, they may be responsible for vehicle sales and ownership transfers.
Driver
Jeanette Delivery Service
Fresno, CA
06.2016 - 10.2017
- Delivered goods and services to customers on time and in excellent condition.
- Delivered packages across local routes for Jeanette Delivery Service using assigned schedules.
- Followed route sheets and dispatch instructions for timely customer stops.
- Collected signatures and delivery confirmations from customers during route completion.
- Loaded, secured, and organized parcels for safe transport and accurate delivery.
- Documented daily mileage, gas, and other data.
Warehouse Shipping and Receiving
Madeira USA
Fresno, CA
09.2015 - 05.2016
- Completed daily customer orders to ensure timely delivery and customer satisfaction.
- Double check orders for any shipping errors.
- Performed weekly recounts of inventory to maintain accurate records.
- Weekly truck unloads,restock products
- Performed maintenance on machines and cleaned shop areas to ensure operational efficiency.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Parts Department
Travelers Body & Fender Works
Fresno, CA
07.2013 - 03.2015
- Managed parts inventory for service and repair operations.
- Ordered parts from suppliers using dealership catalog systems.
- Checked stock levels and adjusted reorder points.
- Evaluated parts requests for accuracy and timely fulfillment. for accuracy and availability.
- Processed returns for defective parts to ensure customer satisfaction., warranties, and core part claims.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained vendor relationships and shipping schedules.
- Ensured accuracy in order processing and invoicing procedures.
- Inspected returned parts for damage before restocking shelves.
- Analyzed pricing trends to optimize cost savings.
- Generated weekly sales reports detailing product demand patterns.
Customer Service/ Stocker
Walmart
Fresno, CA
02.2012 - 10.2012
- Provided customer service by answering questions about product location, price and availability.
- Stocked Walmart shelves with merchandise from freight pallets and backroom inventory.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Checked stock levels and requested replenishment through Walmart inventory systems.
- Rotated products using Walmart date codes and shelf organization standards.
- Zoned aisles to keep displays neat and merchandise aligned.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
Education
High School Diploma -
Hoover High School
Fresno, CAHigh School Diploma -
Clovis East High School
Clovis, CASkills
- Patient Transport Coordination
- Logistics Management
- Route Optimization
- Safety Inspections
- Vehicle Maintenance
- Organizational skills
- Attention to detail
- Multi-Task
- Problem solving
- Strong verbal communication
- Customer service
- Quick learner
Personal Information
Driving License: driver's license
Certification
driver's license, CDL, Forklift Certification
Additional Information
Driving License: driver's license
Timeline
Medical Transportation Driver
Veyo Transportation
11.2024 - Current
Medical Transportation Driver
Midway Transportation
06.2021 - 11.2024
Vault
Loomis Armored Truck
01.2020 - 04.2021
Vehicle Purchase Agent
PICK N PULL
06.2018 - 01.2020
Driver
Jeanette Delivery Service
06.2016 - 10.2017
Warehouse Shipping and Receiving
Madeira USA
09.2015 - 05.2016
Parts Department
Travelers Body & Fender Works
07.2013 - 03.2015
Customer Service/ Stocker
Walmart
02.2012 - 10.2012
High School Diploma -
Hoover High School
High School Diploma -
Clovis East High School