Toureca Tompkins
Richmond,VA
Summary
Customer focused professional with experience in diverse settings requiring analytical, excellent service and strong computer skills. Seeking a position whereby my experience can be utilized to anticipate customer needs, suggest alternatives, and provide solutions to deliver a positive experience.
Overview
6
6
years of professional experience
Work History
Medical Assistant/Medical Records Clerk
Dominion Medical Associates
06.2023 - Current
- Welcomes patients and visitors, optimizing patients satisfaction of efficient care by answering questions, updating, scheduling and confirmed appointments.
- Assist with maintaining Allscripts software record keeping of confidentiality of patients medical records.
- Carryout activities associated with routine management of the medical records including, ensured accurate and complete filing, retrieved, fax and mail patients records to the appropriate persons.
- Answering the telephones and took messages or forwarding calls.
- Checked in patients or escort them to their destinations. Informed other employees of patients arrivals or cancellations.
- Effectively communicate with the health care team and other staff within the facility and the community to provide quality services.
- Performed electrocadiogram and minor procedures as directed by doctor. Maintain inventory of supplies.
- Strong verbal communication and extremely organized.
- Attends mandatory monthly staff meetings.
- Observes and maintained clinic policies and procedures.
- Response to emergency situations and consistent with levels of training.
Call Center Customer Service Agent
Conquest Communication Group
04.2018 - 09.2023
- Conduct mixed media campaign surveys and enter response into database.
- Managed and resolved customer complaints.
- Follow up customer call where necessary.
- Route calls to appropriate resources.
- Efficiently managed high call volume, effectively addressing customer inquiries and concerns.
Medical Assistant
Advanced Arthritis & Rheumatology
10.2021 - 11.2022
- Performed patients’ vital signs, while minimizing patient stress and discomfort.
- Collecting blood and urine specimens and performing waived point of care.
- Assists Providers with clinical procedures and patient care.
- Schedules and tracks referrals, labs and diagnostic tests obtain authorizations for patients as required.
- Maintained electronic medical records accurately and appropriately.
- Scheduled and confirmed patients' appointments.
- Responsible for handling incoming and outgoing telephone calls.
- Educated patients on follow-up medical care.
- Participates in quality improve projects to improve patient care.
- Maintained office and medical equipment .
- Prepares and maintains cleanliness of exam rooms.
Personal Care Assistant
Hand & Heart
10.2019 - 11.2021
- Observe patient behavior, activities and symptoms for references purpose.
- Coordinate and ensure meal plans are aligned with patient's dietary needs.
- Manage patient grooming and hygiene care to ensure proper standards are met.
- Perform routine task under the supervision of registered nurses in healthcare setting.
Telemetry Monitor Technician
Bon Secours Memorial Regional
06.2020 - 10.2021
- Enhanced patient safety by continuously monitoring telemetry equipment and promptly reporting any abnormalities.
- Assisted nurses in providing quality patient care through accurate interpretation of cardiac rhythms and timely communication of changes.
- Improved workflow efficiency by maintaining up-to-date documentation on monitored patients, including rhythm strips and vital signs.
- Maintains a positive, caring attitude towards patients.
- Sets up central station and monitors, including alarms, troubleshooting for false alarms, and improper lead placement.
- Prepares and updates forms/logs and records related to the management of telemetry data and patient care unit.
- Contributed to a reduction in medical errors by performing regular maintenance checks on telemetry equipment, ensuring proper functioning at all times.
Education
Associate of Applied Science - Medical Assistant
ECPI University
Richmond, VA06.2018
Skills
- Phlebotomy
- Medical Office Administration
- HIPAA Compliance
- Procedure Assistance
- Customer Focused
Verbal and Written Communication Skills
Time Management
Proficient in MS Office
- Medical records
Effective Team Building Skills
Organizational Skills
Highly rated patient care Microsoft PowerPoint / Word / Microsoft Office Outlook
Typing
Nursing
Vital signs
Front desk
Timeline
Medical Assistant/Medical Records Clerk
Dominion Medical Associates
06.2023 - Current
Medical Assistant
Advanced Arthritis & Rheumatology
10.2021 - 11.2022
Telemetry Monitor Technician
Bon Secours Memorial Regional
06.2020 - 10.2021
Personal Care Assistant
Hand & Heart
10.2019 - 11.2021
Call Center Customer Service Agent
Conquest Communication Group
04.2018 - 09.2023
Associate of Applied Science - Medical Assistant
ECPI University
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