Touria AYADA
Syracuse,NY
Summary
Experienced medical office manager with extensive expertise in insurance submission, medical billing, and customer service. Proficient in CPT and ICD-10 coding, electronic health record (EHR) systems, and payment posting. Adept at navigating health record systems to streamline patient data management, ensuring accurate billing and payment reconciliation. Strong problem-solving skills with a proven track record of enhancing operational workflows and ensuring regulatory compliance.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Prestige Advocates
01.2019 - 01.2023
- Developed and implemented strategic plans to enhance operational efficiency and productivity within the law firm
- Established and maintained effective communication channels between attorneys, support staff, and clients
- Managed client intake processes, including initial consultations, case assignments, and conflict resolution
- Coordinated marketing efforts, including website management, social media presence, and client outreach campaigns
- Ensured compliance with legal and regulatory requirements
- Drafted new client agreements while ensuring strict compliance with legal requirements.
- Proven ability to learn quickly and adapt to new situations.
Personal Banker
Bank of America
04.2017 - 02.2018
- Conducted meticulous analyses of clients' financial situations, identifying key growth opportunities
- Recommended suitable services and products to clients
- Successfully set up and attended meetings between financial advisors and clients, resulting in diversified portfolios and efficient monthly budget plans.
Office Manager
Michael Khalil Optometry Reston
01.2011 - 04.2017
- Managed Operations: oversaw daily operations of multiple optometry branches, improving work flow and patient care
- Medical Billing & Payment Posting: Managed the entire billing process, including coding (CPT and ICD-10), claims submission, and payment posting
- Ensured accurate reconciliation of payments and resolution of discrepancies
- Insurance Management: Directed the insurance submission process, ensuring accuracy and timely reimbursements
- EHR Systems Navigation: Efficiently navigated electronic health record systems, maintaining accurate patient records and streamlining access to vital information
- Customer Relations: Enhanced patient satisfaction through proactive communication and resolution of concerns
- Cost Management: Reduced office expenses by 15% through effective inventory control and supplier negotiations
- Vendor negotiated favorable contract terms with suppliers and vendors.
Education
BACHLOR OF SCIENCE IN FINANCE -
GEORGE MASON UNIVERSITY
Fairfax, VA05.2011
Skills
- Medical Office Management
- Medical Billing & Payment Posting
- Insurance Submission
- CPT and ICD-10 Coding
- Health Record Systems (EHR)
- Customer Service Excellence
- Regulatory Compliance
- Team Leadership
- Communication
Languages
Arabic
Full Professional
French
Full Professional
English
Native or Bilingual
Timeline
Assistant Manager
Prestige Advocates
01.2019 - 01.2023
Personal Banker
Bank of America
04.2017 - 02.2018
Office Manager
Michael Khalil Optometry Reston
01.2011 - 04.2017
BACHLOR OF SCIENCE IN FINANCE -
GEORGE MASON UNIVERSITY
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