Touria Birbach
Queens,NY
Summary
Detail-oriented Medical Office Assistant with over 18 years of experience in optimizing patient intake processes and enhancing administrative support. Proven ability to manage patient scheduling, improve office productivity, and ensure compliance with HIPAA regulations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Mount Sinai
312-320 E 94th St, New York, NY 10128
08.2007 - Current
- Managed patient scheduling, ensuring efficient flow of appointments and reducing wait times.
- Processed medical records accurately, maintaining compliance with HIPAA regulations.
- Assisted healthcare providers with administrative tasks, enhancing overall office productivity.
- Coordinated communication between patients and medical staff to resolve inquiries effectively.
- Led initiatives to optimize patient intake processes, resulting in improved patient satisfaction scores.
- Implemented inventory tracking for medical supplies, reducing waste and ensuring availability when needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
Education
No Degree - ⦁ Registered Medical Assistant - ID: 202734
Mandl College of Allied Health
New York, NY07-2006
Associate of Arts - English Literature
Faculty of Arts And Social Science
Faculty Of Arts And Social Science - Casablanca, 06-1995
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Medical procedures
- Physician assistance
- Patient screening
- Patient flow
Certification
- RMA - Registered Medical Assistant
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Medical Office Assistant
Mount Sinai
08.2007 - Current
No Degree - ⦁ Registered Medical Assistant - ID: 202734
Mandl College of Allied Health
Associate of Arts - English Literature
Faculty of Arts And Social Science