TOUSONYA BALDWIN
Linden,New Jersey
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Junior Analyst
Johnson & Johnson/ The Shine Collective
New Brunswick, NJ
08.2023 - 08.2024
- Collaborates in the creation of external facing materials for the GA&A LIFT program, including onboarding materials, official communications, and key marketing tools
- Maintains and updates library of internal databases, including key KPIs to report on, updates on marketing opportunities, and pool of potential program nominees
- Leads program feedback collection and analysis leveraging Microsoft Forms and Excel
- Produces weekly reports summarizing key personal performance indicators
- Assists other groups within GA&A on projects as needed, including digital and strategy teams
Campus Store Lead
Follett
Cranford and Elizabeth, NJ
05.2023 - 08.2023
- Maintained compliance with company policies and procedures
- Leveraged expertise in customer service to resolve conflicts and provide solutions for customers
- Organized promotional events that successfully attracted new customers while increasing sales revenue
Operations Specialist I
AON
Remote
08.2022 - 01.2023
- Managed projects from conception through completion, developing plans, assigning tasks, and monitoring progress
- Assisted with team and company-wide projects as needed
- Conducted regular audits of operational records, verifying accuracy and completeness of information
Student Worker
Union County College
Cranford, NJ
11.2021 - 07.2022
- Maintained front office by answering phones and greeting students and visitors
- Demonstrated ability to manage multiple tasks simultaneously and prioritize work accordingly
- Performed general administrative functions such as filing paperwork, answering phones, and taking messages
Senior Advisor, iTunes Media Service
Conduent
Greensboro, NC
07.2018 - 01.2022
- Maintained up-to-date knowledge of industry best practices for iTunes Media Service operations
- Conducted regular training sessions for new staff members on iTunes Media Service policies and procedures
- Resolved escalated customer inquiries using tactful negotiation tactics while maintaining company standards
Technical Support Representative
Conduent
Greensboro, NC
01.2018 - 05.2018
- Provided technical support for customers via phone, email, and chat; responded to customer inquiries promptly and professionally
- Identified and solved technical issues with variety of diagnostic tools
- Troubleshot issues on device-specific problems, network performance, and internet connectivity
Shipping and Receiving Clerk
NFI Industries
Greensboro, NC
04.2017 - 03.2018
- Verified packing slips and shipping labels were accurate and complete
- Managed the efficient loading and unloading of goods from vehicles using pallet jacks or forklifts
- Received shipments from various carriers, verifying piece counts with supporting documentation
Education
Bachelor of Arts (B.A.) - Psychology Candidate
Kean University
NJ12-2024
Associate in Science (A.S.) - Social Services
Union County College
NJ05-2023
Certification
Blended Adult Mental Health First Aid
Organizations
- Chi Alpha Epsilon
- National Society of Leadership and Success
- Shine Professional
- The African Ancestry Leadership Council
- Open & Out
Timeline
Junior Analyst
Johnson & Johnson/ The Shine Collective
08.2023 - 08.2024
Campus Store Lead
Follett
05.2023 - 08.2023
Operations Specialist I
AON
08.2022 - 01.2023
Student Worker
Union County College
11.2021 - 07.2022
Senior Advisor, iTunes Media Service
Conduent
07.2018 - 01.2022
Technical Support Representative
Conduent
01.2018 - 05.2018
Shipping and Receiving Clerk
NFI Industries
04.2017 - 03.2018
Bachelor of Arts (B.A.) - Psychology Candidate
Kean University
Associate in Science (A.S.) - Social Services
Union County College
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