Tova Hirsch
Flushing,NY
Summary
Detail-oriented Technical Writer with deep expertise in transforming complex concepts into clear, accessible product narratives. Drive strategic writing and content initiatives to resolve complex user problems and achieve key product and business goals. Leverage strong editorial, organizational, and communication skills, combined with hands-on AI experience to produce high-quality content in fast-paced, dynamic environments.
Overview
28
28
years of professional experience
Work History
Lead Writer and Content Editor
dotData
San Mateo, California
07.2021 - Current
- Lead content strategy to enhance brand storytelling and engagement.
- Develop tutorials and guides for new machine learning product features.
- Leverage AI to enhance editing workflows and improve content quality.
- Define and implement content standards and improvements to enhance clarity and consistency.
- Drive product consistency by implementing a cohesive language and a unified voice across products.
- Collaborate with Product Managers, UX Designers, and Developers to align content with product goals and user needs.
- Translate technical concepts for various user personas including Business and Data Analysts, Data Scientists, and Software Engineers.
- Lead task planning and documentation timelines.
- Develop and maintain documentation infrastructure and release process.
Technical Writer
Trustforte Corporation
New York, New York
10.2018 - 06.2021
- Developed detailed supporting documents to convey complex technical information effectively for United States Citizenship and Immigration Services.
- Researched and wrote narratives covering data science, software development, computer engineering, networking, and cybersecurity, translating highly technical subject matter into accessible language for legal and government audiences.
- Covered a wide range of topics including data analytics and modeling, artificial intelligence and machine learning, front-end frameworks, web development, networking, online fraud detection, cloud technologies, RPA development, RESTful services and APIs, CMS platforms, version control, and testing and debugging.
- Ensured documents were technically accurate, logically structured, and aligned with case strategy.
Data Science Fellow
General Assembly
New York, New York
01.2018 - 05.2018
- Completed an intensive training program focused on analyzing large datasets and conveying data-driven insights through predictive modeling and pattern recognition.
- Performed visual and statistical analysis on data using Python and its associated libraries and tools, working through data cleaning, feature engineering, model building, and evaluation.
- Analyzed large datasets to identify trends and insights for diverse projects.
- Developed predictive models using machine learning algorithms to enhance decision-making.
- Optimized existing machine learning models by tuning hyperparameters for improved performance.
- Studied the differences between supervised and unsupervised learning and applied various modeling techniques such as classification, regression, and clustering, with emphasis on machine learning, neural networks, and web scraping.
- Implemented data cleaning processes to ensure accuracy and reliability of datasets.
- Acquired skills in data manipulation using SQL to effectively manage and query databases.
- Created visualizations using tools like Tableau to communicate complex data insights in an easily understandable format.
- Presented findings in clear, structured formats tailored to both technical and non-technical audiences.
Project Manager
Kestenbaum & Company
01.1998 - 01.2018
- Managed key aspects of client experience and project coordination to ensure smooth execution of auctions and related initiatives.
- Cultivated and maintained strong client relationships by identifying potential clients, researching their particular interests, and tailoring services to meet their specific needs, supporting long-term engagement.
- Published article for a museum-industry publication.
- Assisted with writing and editing company catalogue, distributed four times a year.
Education
B.A. - Industrial Psychology, Applied Mathematics
Queens College
Skills
- Sphinx
- Excel
- PowerPoint
- Jira
- Figma
- Python
- SQL
- PyCharm
- Jupyter Notebook
- GitHub
- AWS
- Jenkins
Timeline
Lead Writer and Content Editor
dotData
07.2021 - Current
Technical Writer
Trustforte Corporation
10.2018 - 06.2021
Data Science Fellow
General Assembly
01.2018 - 05.2018
Project Manager
Kestenbaum & Company
01.1998 - 01.2018
B.A. - Industrial Psychology, Applied Mathematics
Queens College