Summary
Overview
Work History
Education
Skills
References
Timeline
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Tova Kincade

Paso Robles,CA

Summary

To work for a company that has a purpose and passion for helping others and treats customers and employees like family. My background is in customer service and I have over fourteen years of experience in Hospitality, Customer Relations, Conflict Resolution, Service Coordinating, and Administrative training and work. Experienced Tasting Room Manager with a strong background in hospitality and customer service. Possess exceptional knowledge of wine production, tasting techniques and pairings to enhance visitor experiences. Display leadership qualities, managing staff effectively while fostering positive work environment. Noteworthy contributions include increased customer satisfaction and repeat clientele through unique tasting room experiences.

Overview

17
17
years of professional experience

Work History

Tasting Room Manager

Sextant Estate Winery
Paso Robles , CA
05.2022 - Current
  • Oversees day-to-day operations in the Tasting room, educates guests about wine, ensuring an excellent customer service experience is met, builds relationships with customers, and manages a team.
  • Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
  • Manage Wine and Merch Inventory -Conducted twice a month.
  • Organized and conducted Private Seated Tastings for guests, Distributors. Assists with planning special events such as wine tastings, pick up parties and private dinners.
  • Conducted staff meetings to review new Wines, Club promotions, and policies.
  • Attended PRWCA Meetings, representing Brand.
  • Analyzed monthly reports of sales figures from the tasting room's POS system and proposed Marketing opportunities.
  • Tock, Wine Direct, Word, outlook proficient , RBS Certified, Food Handler Certified

Service Coordinator

Kennedy Club Fitness
San Luis Obispo, Ca
03.2016 - 08.2019
  • Managed Membership accounts, Renewals and monthly billings, collections, gift certificates, member disputes and childcare accounts.
  • Keep records of customer interactions, transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Construction Loan Manager

Land Gorilla
San luis Obispo, Ca
12.2015 - 03.2016
  • Managed Construction Loans, worked with the Lender and Builder to approve disbursement of funds.
  • Order Inspections, Titles, Appraisals.
  • Manage the Construction of the property and funding.
  • Managed 30 Construction Loans.

Assistant Hotel Manager & Group Reservations Coordinator

Madonna Inn
San Luis Obispo, Ca
12.2007 - 12.2015
  • Public relations: Guest complaints and disputes.
  • Customer Service, Hotel Bookings, Online, Expedia, Travelocity Reservations.
  • Assist with Marketing, packages and promotions answer high volume emails.
  • Multiple Line Switchboard Operator trained, Epitome Software, Open Table.
  • Group Reservation Coordinator for Weddings, Tours and film groups.

Education

Bachelor of Science - Psychology

Grand Canyon University
Phoenix, AZ
05-2027

Sleep Consultant Certification Program -

Institute of Pediatric Sleep & Parenting
12.2021

Skills

  • Customer service
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Brand promotion
  • Guest relations
  • Verbal and written communication
  • Employee scheduling

References

  • Dennis Dietz (805) 801-8580
  • Gene Gomez, (805) 540-4056

Timeline

Tasting Room Manager

Sextant Estate Winery
05.2022 - Current

Service Coordinator

Kennedy Club Fitness
03.2016 - 08.2019

Construction Loan Manager

Land Gorilla
12.2015 - 03.2016

Assistant Hotel Manager & Group Reservations Coordinator

Madonna Inn
12.2007 - 12.2015

Bachelor of Science - Psychology

Grand Canyon University

Sleep Consultant Certification Program -

Institute of Pediatric Sleep & Parenting

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Tova Kincade