Tova Levy
Jacksonville,FL
Summary
Driven by a results-focused approach, I excelled at Tapestry, Inc., enhancing customer retention through exceptional service and problem-solving skills. Leveraging strong communication and adaptability, I consistently delivered premier customer satisfaction and operational excellence, significantly contributing to team success and customer engagement.
Overview
3
3
years of professional experience
Work History
Seasonal Ambassador
Tapestry, Inc
05.2023 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating a friendly demeanor and can-do attitude.
- Promptly responded to inquiries and requests from prospective customers.
- Assisted team with operational policies and procedures to drive services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Customer Care Professional
Tapestry, Inc
06.2022 - 05.2023
- Maintained up-to-date knowledge of product and service changes.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from customers.
Customer Care Professional
Spherion Staffing
09.2021 - 07.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certificate of Certified Nursing Assistant - Nursing Assistant
Lifepoint Career Institute
Jacksonville, FL04.2018
EMT - Emergency Medical Technician
Emergency Care Programs
Brooklyn, NY01.2000
Skills
- Excellent Communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Adaptability
- Professional Demeanor
- Interpersonal Skills
- Self Motivation
- Time management abilities
- Attention to Detail
- Active Listening
- Problem-Solving
- Customer Engagement
Timeline
Seasonal Ambassador
Tapestry, Inc
05.2023 - Current
Customer Care Professional
Tapestry, Inc
06.2022 - 05.2023
Customer Care Professional
Spherion Staffing
09.2021 - 07.2022
Certificate of Certified Nursing Assistant - Nursing Assistant
Lifepoint Career Institute
EMT - Emergency Medical Technician
Emergency Care Programs
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