Tovakiah Hooks
Kansas,MO
Summary
Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
M.G.A.R
01.2017 - 09.2019
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Coordinated customer service team projects, achieving successful on-time completion.
nurse assistant
Hadassah Hospital
01.2015 - 09.2017
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
customer service representative
Tikshuve
03.2012 - 09.2014
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Makif Gilo Gilo Israel
Jerusalem06.2011
Skills
- Managing Operations and Efficiency
- Supervision Abilities
- Outbound Calls
- Data Collections
- Customer Interaction
- Process Research
- Scheduling and Coordinating
Additional Information
- TOVAKIAH HOOKS
Timeline
Customer Service Representative
M.G.A.R
01.2017 - 09.2019
nurse assistant
Hadassah Hospital
01.2015 - 09.2017
customer service representative
Tikshuve
03.2012 - 09.2014
High School Diploma -
Makif Gilo Gilo Israel
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