Tove Doyle-Skaftun

Work History

Chief Nursing Officer

Community Health Center Of Snohomish County

07.2015 - 08.2024

Responsible for the development of an organizational Quality Dashboard to track compliance to all quality metrics and to assist in identification outreach to patients.
Designed and implemented a quality huddle report for medical assistants to identify care gaps at the point of care.
Implemented Clinical Best Practice training for all new hire medical assistants and registered nurses.
Implemented annual skill assessment for all medical assistants and registered nurses.
Assisted in the development of an organizational risk management tool to identify, monitor and mitigate areas of clinical risk.
Taught and lead continuous process improvement activities through Root Cause Analysis (RCA), Plan Do Study Act (PDSA), and LEAN process.
Lead the organization in achievement of accreditation through both NCQA and AAAHC, including Patient Centered Medical Home certification.
Developed and implemented the organizations infection control plan.
Discussed patient care and treatment with care team members to optimize intervention plans and care delivery.
Designed and implemented standards of care for nursing and patient care.
Provided direct nursing care to patients when personnel was short-staffed.
Maximized staff and patient protections by enforcing optimal disease prevention protocols.
Developed and implemented new nursing protocols to improve patient outcomes while minimizing medical errors.
Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
Assisted with preparation of budget and expense reports.
Recruited new professional staff members and implemented comprehensive training programs.
Served as a liaison between nursing staff, physicians, administration, and other stakeholders for effective communication and collaboration.
Optimized workflow processes by integrating advanced technology systems into daily operations.
Fostered a culture of continuous improvement, encouraging open communication and teamwork among staff members.
Ensured compliance with regulatory requirements through regular audits, policy updates, and ongoing education for staff members.
Mentored emerging nurse leaders, fostering professional growth and career advancement opportunities within the organization.
Promoted a positive work environment by recognizing achievements and addressing concerns promptly.

Chief Operating Officer

Community Health Center Of Snohomish County

12.2010 - 07.2015

Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
Negotiated contracts and agreements to secure favorable terms and maximize profits.
Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
Ensured regulatory compliance by developing policies in line with industry best practices to mitigate risks associated with legal or ethical violations.
Enhanced customer satisfaction with overhaul of customer service protocols, ensuring seamless and personalized user experience.
Established and maintained strong relationships with customers, vendors and strategic partners.
Created succession plans to provide continuity of operations during leadership transitions.

Assistant Director of Operations and Quality

Community Health Center Of Snohomish County

11.2006 - 12.2010

Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
Streamlined operational processes by implementing efficient systems and procedures, resulting in increased productivity and cost savings.
Actively participated in recruitment efforts by screening candidates during interviews.
Optimized resource allocation by analyzing workflow data and identifying areas for improvement in efficiency or effectiveness.
Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
Monitored project deadlines closely to ensure timely completion of assignments.
Fostered a culture of continuous improvement within the organization by encouraging innovation among team members.
Established best practices in customer service, leading to improved satisfaction rates among clients.
Oversaw inventory control and management, reducing waste while maintaining adequate stock levels for seamless operations.
Established and monitored quality assurance standards to achieve operational excellence.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Monitored budget and utilized operational resources.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Nurse Manager

Community Health Center Of Snohomish County

01.2004 - 11.2006

Led staff meetings to keep team informed of departmental changes and provide opportunities for nurses to share ideas and concerns.
Conducted performance evaluations and provided constructive feedback to support professional growth of nursing staff members.
Trained new nurses and medical assistants in proper techniques, care standards, operational procedures, and safety protocols.
Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
Fostered open communication among nurses through regular team meetings, promoting collaboration and shared decision making.
Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
Promoted a culture of safety within the department, conducting regular risk assessments and addressing potential hazards promptly.
Fostered improvement in staff development, personnel training, and standards of patient care.
Streamlined nursing operations for increased efficiency by optimizing staff scheduling and resource allocation.
Monitored clinical outcomes closely, identifying areas for improvement and implementing corrective actions.
Established strong relationships with patients'' families, providing support and education throughout the treatment process.
Championed continuous learning among staff members, organizing regular educational workshops and seminars.
Developed comprehensive training programs for new hires, ensuring quality care and consistency in nursing practices.
Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Evaluated patient histories, complaints, and current symptoms.
Performed triage on incoming patients and determined severity of injuries and illnesses.

RN Team Coordinator

Pacific Medical Center

07.2001 - 08.2003

Supervised 15 Medical assistants and 2 Registered Nurses for the Family Practice OB Department.
Provided coaching/mentoring and performance evaluations
Provided direct patient care as needed including medications via oral, IV, and intramuscular injections and monitored responses.
Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Evaluated patient histories, complaints, and current symptoms.
Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Improved team collaboration with regular meetings, progress updates, and transparent communication.
Handled day-to-day office operations and resolved any conflicts.

Clinic Triage RN/Back Office Lead Medical Assistant

Medalia

10.1997 - 06.2001

Administered medications accurately and safely, reducing medication errors and adverse reactions.
Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
Mentored new medical assistants, contributing to a supportive work environment and improved retention rates.
Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
Educated family members and caregivers on patient care instructions.
Performed triage in person and by telephone and determined severity of injuries and illnesses.
Precepted newly hired medical assistants to train each on office procedures and important tasks.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Collected pertinent data and calculations to aid physician in interpreting results.
Administered medications via oral, IV, and intramuscular injections and monitored responses.

Clinic RN

Northwest Family Care Center

04.1991 - 09.1997

Primary clinical support for one of three providers in a busy family practice/OB clinic
Administered medications and vaccines to patients
Performed phlebotomy, point of care testing, and microscopy
Performed and developed X-Rays
Assisted physicians with diagnostic procedures, ensuring accurate results for informed decision making in treatment planning.
Collect, evaluated and communicated all lab results to the provider and patients.
Evaluated patient outcomes and adjusted nursing care plans as needed for optimal progression toward health goals.
Provided emotional support to patients and families during difficult medical situations, fostering a compassionate environment.
Reduced patient wait times by optimizing appointment scheduling and improving triage procedures.
Developed strong rapport with patients through active listening and clear communication, building trust in the clinical environment.
Promoted patient safety through diligent monitoring of vital signs, medication administration, and adherence to infection control protocols.
Coordinated referrals to specialists as needed for further evaluation or treatment of complex medical conditions beyond the scope of primary care services offered within the clinic setting.
Educated patients on disease prevention, medication administration, and self-care techniques to optimize health outcomes.
Built meaningful relationships with patients and families for optimal care.
Observed and assessed patients to identify concerning symptoms.
Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Performed triage on incoming patients and determined severity of injuries and illnesses.

Summary

Work History

Chief Nursing Officer

Chief Operating Officer

Assistant Director of Operations and Quality

Nurse Manager

RN Team Coordinator

Clinic Triage RN/Back Office Lead Medical Assistant

Clinic RN

Education

Associate of Science - Nursing

Skills

Certification

Timeline

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