Toveda Harper
Byhalia,MS
Summary
I am an organized person, successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. In addition to these attributes I am a very fast learner as well as very enthusiastic and eager to learn. I have over 16 years work experience as a teacher, and over 4 years experience working in the mental health field . I am a forward-thinking team leader skilled at operating departments efficiently to meet goals. I have a successful background matching employees with roles for maximum performance. I am a proactive and hardworking individual focused on continuous operational improvement. Lastly, I have fantastic transferable and interpersonal skills that will match well with various career capacities. I welcome and interview and hope to hear from you soon.
Overview
27
27
years of professional experience
Work History
Manager of Operations
Exquisite Auto Sales LLC
Holly Springs, MS
03.2017 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Collaborated with owner to maintain payroll.
- Investigated and resolved departmental non-conformances.
- Helped develop company policy for startup company of over 10 people.
- Assisted in recruiting, hiring and training of team members.
Head Start Teacher, Head
ICS
Coldwater, MS
02.2007 - 08.2022
- Responsible for assisting in overseeing and directing planning, organizing, and implementation of education services for children
- Responsible for leading and training new hires in Early Head Start classroom
- Classroom teacher duties which included but is not limited to developing and implementing individual educational plans for children
- Conducted therapeutic individual and family therapy sessions, observed and monitored client behavior, responded to treatment plans, and connected clients with community services and resource agencies
- Developed standard operating procedures.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Oversaw group of ten teacher trainees and service staff, supervising performance, correcting problems and boosting efficiency to optimize team operations and dynamics.
- Graduated from Institute of Community Services leadership academy in 2016.
Instructor (Substitute Instructor)
Memphis Center for Urban Theological Studies
Memphis, TN.
02.2019 - 08.2022
- Created lesson plans and teaching those plans to entire class, individually to students or in small groups
- Tracked student progress on colligate level of class of 25 or more students.
- Adapted teaching methods and instructional materials to meet students' varying needs and interests.
- Operated computers or audio-visual aids to supplement presentations.
- Counseled students with adjustment or academic problems.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Licensed Insurance Agent
American Income Life Insurance Company
Memphis, TN
09.2018 - 11.2019
- Calculated quotes and educated potential clients on insurance options.
- Obtained underwriting approval by completing application for coverage.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Upsold additional products and services after identifying customer needs and requirements.
- Tracked progress of all outstanding insurance claims.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Call center training
Therapist
Communicare
Holly Springs, MS.
08.2018 - 08.2019
- Responsible for conducting therapeutic sessions for children, adolescents, adults and families dealing with life stressors and mental illness
- Helped children, adolescents, and young adults with coping skills to deal with everyday life stressors, suicidal ideations, anxiety, and depression.
- Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
- Tracked progress according to goals for interventions.
- Maintained and updated patient records, changes in service plans, and treatment reports.
- Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
- Completed full intake assessments to determine best courses of actions.
- Advocated for placement of patients into community-based treatment settings.
- Maintain caseload of 100 or more clients.
Therapist
Region IV
Hernando, MS.
01.2018 - 05.2018
- Conducted therapeutic sessions for children and adolescents.
- Provided coping skills to deal with everyday life stressors, suicidal ideations, anxiety, and depression.
- Provisionally certified mental health therapy license.
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Tracked progress according to goals for interventions.
- Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
- Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Instructor
Remington College
Memphis, TN.
10.2016 - 01.2017
- On Ground/Remote instructor (Hybrid position), responsible for tracking student progress on colligate level.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Emphasized safe working and classroom conditions and practices.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
- Tested students on materials presented in workshops and classes to assess grasp of material.
- Decreased learning time by initiating new learning methods and ensuring complete student comprehension both remotely and on ground.
Education
Doctor of Philosophy - General Psychology (Incomplete, Cognition and Instruction
Grand Canyon University
Pheonix Arizonia Master of Science - General Psychology
Grand Canyon University
2015
Bachelor of Science - Child Care Management
Rust College
2007
Skills
- Educated in various computer uses
- Culturally sensitive
- Trained in indicators of child abuse
- Public speaking ability
- Learning disability awareness
- Records Organization and Management
- Problem Anticipation and Resolution
- Overseeing Employees
- Policy Development and Enforcement
- Payroll Operations
- Hiring and Onboarding
- Customer Satisfaction
- Safety Awareness
- Instructor support
Timeline
Instructor (Substitute Instructor)
Memphis Center for Urban Theological Studies
02.2019 - 08.2022
Licensed Insurance Agent
American Income Life Insurance Company
09.2018 - 11.2019
Therapist
Communicare
08.2018 - 08.2019
Therapist
Region IV
01.2018 - 05.2018
Manager of Operations
Exquisite Auto Sales LLC
03.2017 - Current
Instructor
Remington College
10.2016 - 01.2017
Head Start Teacher, Head
ICS
02.2007 - 08.2022
Doctor of Philosophy - General Psychology (Incomplete, Cognition and Instruction
Grand Canyon University
Master of Science - General Psychology
Grand Canyon University
Bachelor of Science - Child Care Management
Rust College
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