Summary
Overview
Work History
Education
Skills
I love collecting coins, I like doing a little yard work, I'm in a Social Saving Club
Timeline
BusinessAnalyst
Tovika Gilbert

Tovika Gilbert

Customer Service Representative
Demopolis,AL

Summary

I am a hardworking and willing to learn new skills I'm out of work now, but my goal is to get my GED because I want to further my education when I do great, I want to get my CNA license to be a nurse because I like helping and healing the sick. I have cooking, cleaning skills, and I have a little nursing skills when I took a nursing class at Marengo County Vocational Center in Linden, Al back in 1997 when I was in high school. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a customer service representative position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Team Member

ARD Logistics
08.2019 - 11.2019
  • Prepared more than 15,000 shipments per day with over 35,000 completed products.
  • Reviewed car parts component quality to assess conformance with tolerances and remove unacceptable products.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Operated fuel pipes welding and fuel tanks robotic equipment to move heavy loads and maintain production levels.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Developed strong cooperative relationships with coworkers and managers.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Addressed and resolved customer complaints in polite and professional manner.

Packer

Foster Farms
05.2018 - 06.2018

First change into your boots and hang personal shoes on a racker by assigned locker number, then you put on your safety gear: smocks, hair nets, beard nets, and safety goggles. You wash your hands and dry them. You enter the floor by a box with plastic aprons, latex gloves. And last not least you get on the line and wait for the boxes with plastic bags in them, you spread the plastic bag in the boxes, and you pack the corndog in the boxes and put them on the line, so they get weighted.

  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Completed daily orders with expert picking and packing of shipments.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.

Cook

Mr.G's Italian Resturaunt
05.2002 - 07.2002
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Reduced restaurant’s annual food and labor costs by [Number]% through proper budgeting, scheduling and management of inventory.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
  • Prepared food items in compliance with recipes and portioning control guidelines
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity
  • Seasoned and cooked food according to recipes or personal judgment and experience
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
  • Developed relationships with local suppliers to obtain freshest ingredients available

Commerical Cleaner

Carrie's Child Care
01.2001 - 01.2001
  • Collected trash for disposal in garbage and recycling receptacles and replaced bin liners.
  • Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors with sanitizing products to alleviate germs.
  • Maintained clean, neat and professional entrances.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Swept, vacuumed, mopped and buffed floors.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Cleaned building floors by sweeping, mopping, and scrubbing floors.
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean, neat, and professional entrances.
  • Improved building cleanliness with continuous sanitizing of high-touch areas
  • Kept building entryway glass clean and polished for professional presentation.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Kept building entryway glass clean and polished for professional presentation.
  • Emptied wastebaskets to transport trash and waste to disposal area.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Adhered to company policies for appearance, thoroughness, and facility security.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied wastepaper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Kept building entryway glass clean and polished for professional presentation.
  • Washed windows, walls and ceiling fixtures to remove molds and dusts.

Education

High School Diploma -

Demopolis High School
Demopolis, AL
2000

Skills

  • Computer-savvy
  • Basic mathematical aptitude
  • Facility Cleaning
  • Sales Expertise
  • Safety Understanding
  • Money Handling
  • Technical Support
  • Product Knowledge
  • Stocking and Replenishing
  • Team Member Motivation
  • Guest Satisfaction
  • Food Preparation Techniques
  • Computer Skills
  • Removing Trash
  • Following Instructions
  • Documentation and Recordkeeping
  • Components Assembly
  • Hand Scanners
  • Call Center Operations
  • Clear Communication
  • Quality Inspections
  • Hospitality and Accommodation
  • Teamwork and Collaboration
  • Order Preparation
  • Completing Minor Repairs
  • Rewards Programs
  • Report Exceptions
  • File Indexing
  • Retail Transactions
  • Cash Register Systems
  • Coordinate Supplies
  • Staff Motivation and Discipline
  • Parts Labeling
  • Operational Efficiency and Safety
  • Organizing Workstations
  • Analytical Thinking
  • Verbal Communication
  • Decision-Making
  • Team building
  • Analytical and Critical Thinking
  • Microsoft Word
  • Fluent in English
  • MS Office
  • Customer Relations
  • Active Listening
  • Quality Assurance
  • Organization and Time Management

I love collecting coins, I like doing a little yard work, I'm in a Social Saving Club

I collects pennies and put them in coin wrappers, I weedeater my yard, I enjoy cooking and cleaning, the name of the social saving club I'm in is called ZYDECO SOCIAL SAVING CLUB, and love doing voluntary work like at schools or my church.

Timeline

Team Member

ARD Logistics
08.2019 - 11.2019

Packer

Foster Farms
05.2018 - 06.2018

Cook

Mr.G's Italian Resturaunt
05.2002 - 07.2002

Commerical Cleaner

Carrie's Child Care
01.2001 - 01.2001

High School Diploma -

Demopolis High School
Tovika GilbertCustomer Service Representative