Towana Harris
Troy,NY
Summary
A dedicated team member who has had great success working with patients and creating positive experiences. Medical Assistant with over 8 years of experience working in a busy medical office with a variety of patients.
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
23
23
years of professional experience
3
3
Certification,Phlebotomy, EKG
Work History
Medical Assistant
Whitney young health
Albany , NY
09.2023 - Current
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Provided assistance to medical staff in performing minor surgical procedures.
- Collected samples from patients for laboratory testing purposes.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Inspected equipment to ensure proper working order prior to use on patients.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
Senior Registrar
St Peter's Health Partners
Albany, NY
12.2019 - Current
- Pulled patient records accurately for upcoming appointments and procedures, usually within hours.
- Went over the charts and highlighted any information that was missing or incorrect.
- Trained new hires direct reports on department procedures and policies to maximize department effectiveness.
- Answered calls per to help customers with their questions and concerns.
- Scheduled new and existing patients' appointments.
- Handled patient and care-related concerns, liaising between the physician, the patient, and the insurance company.
- Was in charge of patient scheduling, check-in, check-out, and billing payments.
- Double-checked patient data such as insurance, demographics, and medical history to keep information current.
Medical Assistant
St. Peter's Health Partners Medical Associates, P.C.
Albany, NY
05.2015 - 05.2021
- Gathered histories, vitals, and current complaints through patient interviews.
- Was in charge of general office duties, which included keeping track of medical records.
- Did clerical work like word processing, data entry, phone answering, and filing.
- Assisted physicians with patient follow-up.
- Took blood glucose readings and kept track of them.
- Went to all of the mandatory training, education, and meetings.
- Followed all necessary procedures to keep the patient's radiation exposure to a minimum.
- Was in charge of orienting and training new employees on proper procedures and policies.
- Helped patients prepare for X-rays, EKGs, and dressing changes.
- Documented vital signs and medical history for patients.
Resident Assistant
Eddy Memory Care at Eddy Hawthorne Ridge
East Greenbush, NY
11.2015 - 09.2019
- Changed the bed linens and made sure the residents were comfortable.
- Helped disabled clients in any way I could to help them achieve independence and happiness.
- Kept the patient area clean, safe, and well-organized.
- Promoted a sense of community by implementing educational and social programs.
- Helped residents with their daily hygiene routines, such as dental and mouth care, bathing, and hair care.
- Developed and implemented social, educational, and recreational programs for residents.
- Assisted with room transfers, incident reports, and maintenance requests, among other administrative duties.
Certified Medical Assistant
St. Francis Hospital & Heart Center
Roslyn, NY
04.2002 - 10.2011
- Preliminary physical tests, such as taking blood pressure, weight, and temperature, were performed, and the results were accurately recorded in the patient history summary.
- Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to charge Nurse.
- Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
- Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
- Used manual and automated recording devices to keep track of the results of procedures like EKGs.
- Communicated with healthcare workers and physicians concerning test results.
- Was in charge of cardiac imaging and monitoring.
- Used a vacuum tube, a syringe, or a butterfly venipuncture to draw blood from veins.
- Kept track of the specimens I collected by initialing, dating, and noting the date and time of collection.
- A dedicated team member who has had great success working with patients and creating positive experiences.
Education
High School Diploma -
Francis Lewis High School
NY01.1983
Medical Assisting - certificate -
Queens College, City University of New York
NYEKG Technician -
Access Career
NYSkills
- Experience in Epic
- Problem resolution
- First Aid/CPR
- MS Office
- Cardiology
- Eligibility Determination
- Direct patient care
- Electrocardiography (EKG)
- Patient-handling equipment
- Specimen collection and analysis
- Patient scheduling
- Patient evaluation
- Team collaboration
- Effective communication
- Attention to detail
- Training new staff
- Patient care support
- Specimen labeling
- Vital signs and examinations
- HIPAA compliance
- Compassionate
- Specimens collection and processing
- Payment collection
- Trustworthy companion
Certification
- First Aid/CPR Certified
- CNA
- Certificate in Nursing
- Current medical Assistant certification
- EKG Certificate
- Certificate in Phlebotomy
Timeline
Medical Assistant
Whitney young health
09.2023 - Current
Senior Registrar
St Peter's Health Partners
12.2019 - Current
Resident Assistant
Eddy Memory Care at Eddy Hawthorne Ridge
11.2015 - 09.2019
Medical Assistant
St. Peter's Health Partners Medical Associates, P.C.
05.2015 - 05.2021
Certified Medical Assistant
St. Francis Hospital & Heart Center
04.2002 - 10.2011
High School Diploma -
Francis Lewis High School
Medical Assisting - certificate -
Queens College, City University of New York
EKG Technician -
Access Career
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