Summary
Overview
Work History
Education
Skills
Timeline
PROFESSIONAL ACHIEVEMENT
Generic

Towana Paul

Charlotte

Summary

Knowledgeable and committed administrative professional expert customer service with over twelve years of healthcare and customer service experience. Seeking new challenges utilizing customer service, administrative and clinical strengths. Passion for superior service and willingness to go the extra mile to provide the best patient care, patron experience and impact organizational success. System focused, team-oriented and tireless work ethic.

As clinical professional with focus on precision and reliability, brings valuable experience in specimen handling and analysis. Known for strong collaboration and delivering consistent results, adaptable to dynamic laboratory environments. Expertise in quality control and laboratory safety protocols, coupled with methodical approach valued by employers.

Experienced Clinical Laboratory Assistant with 15-year background in overseeing specimen collection activities. Focused on securing integrity of samples and results. Proficient in all laboratory and medical center equipment. Performing venipuncture and capillary collections for adults, pediatric and infant patients.

Overview

28
28
years of professional experience

Work History

Clinical Laboratory Assistant

Atrium Healthcare
11.2021 - 08.2025
  • Displayed positive image and contributed to patient confidence.
  • Maintain a professional demeanor reflecting cleanliness, neatness, and moderation.
  • Always maintain patient confidentiality and require the same from co-workers.
  • Aware and follows all HIPAA guidelines.
  • Promote good inter/intrapersonal relations.
  • Follow direction with ease, assist supervisor with defining objectives, establishing priorities and deadlines.
  • Adaptive in unusual and stressful situations.
  • Manage demanding situations in accordance with instructions, policy and accepted practices.
  • Conduct assignments independently, referring unusual problems to higher authority.
  • Verifying each patient come in contact with, name and the date of birth.

Phlebotomy Technician

Octapharma Plasma Center
01.2020 - 07.2021
  • Reviewing donor records for accuracy and completeness.
  • Labeling and ensuring each unit and all samples are labeled accurately.
  • Setting and preparing equipment and disposal supplies for venipuncture and plasmapheresis procedure.
  • Operating the automated plasmapheresis machines, including response and evaluation of alarms and machine errors, documentation of exceptions, etc.
  • Monitoring donor for reactions as well as monitoring operation to ensure donor safety and quality of product.
  • Ensuring donor confidentiality, meeting customer service expectations, greeting, acknowledging donors as they are assigned to the donation area and after completing donation process.
  • Overseeing and ensuring proper sanitation and cleaning of equipment and your work area between donors.

Medical Service Clerk

Franklin C Fetter Family Medicine
01.2013 - 03.2017
  • Served as a key member of an interdisciplinary healthcare team for a busy Family Medicine practice; assisted several MDs as well as NPs, PAs, and RN team in ensuring optimal patient care and smooth daily functioning of the office.
  • Provided administrative support to the clinical staff. Consistently praised for efficient handling of administrative activities (e.g., answering phones, scheduling appointments, patient processing) that allowed doctors and nursing staff to focus on the health concerns of their patients.
  • Coordinated all healthcare needs as recommended by healthcare providers (i.e. PCP, Specialist and Hospital Discharge).
  • Ordered supplies and maintained inventory.
  • Assisted patients with daily care and activities (i.e., rehabilitation exercises and diet management).
  • Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment utilizing infection control procedures, and sterile techniques.

Patient Care Technician

Medical University of South Carolina
08.2010 - 12.2012
  • Served as a key member of a busy Oncology clinic; assisted several MDs as well as an NP and RN team in ensuring optimal patient care and smooth daily functioning of the office.
  • Efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records, patient processing, billing and bookkeeping) that allowed doctors and nursing staff to focus on the health concerns of their patients.
  • Demonstrated proficiency in taking patient medical histories and vitals, as well as performing injections and the maintenance of sterile fields.
  • Ensured the cleanliness, sanitation, and maintenance of all facilities, exam rooms, and equipment.
  • Helped implement practice's quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations.

Medical Assistant

Albany Memorial Hospital
01.2008 - 06.2010
  • Served as a key member of an interdisciplinary healthcare team for a busy ICU Department; assisted MDs, PAs, NPs, Residents, RNs, and clinical support team in ensuring optimal patient care and smooth daily functioning of the ICU ward.
  • Responsible for the daily upkeep of the telemetry equipment (i.e., cleaning, servicing and calibrating). Assisted nursing staff with initial set up of patients once admitted to the unit.
  • Responsible for the initial setup of the patient's medical record once admitted to the unit and maintenance of medical records with updating insurance information.
  • Obtained vitals, signs patient intake and medical history, explained treatment procedures and prepared patients for laboratory testing (i.e., blood analysis) and telemetry monitoring.
  • Responsible for lab specimen and patient medication retrieval, measurement and output volumes, and documented patient charts alerted to any abnormal values.

Patient Care Technician

Montefiore Hospital
11.1997 - 11.2007
  • Served as a key member of a busy Pediatric Practice; assisted Medical Doctors as well as Residents and Registered Nurse team in ensuring optimal patient care and smooth daily functioning of the office.
  • Obtained and assembled all health records, preparing them for providers, including scanning, tracking, adding forms, and filing laboratory, radiology and procedure results.
  • Performing EKG’s, vision and hearing screening through cultures, urine dipstick, hemoccult, venipuncture, heel sticks, blood culture.
  • Review patient’s discharge records, prepare provider requisitions.
  • Familiar and proficient in medical terminology.
  • Excellent communication skills - gives patients and families pre-op directions, dates, time, and location for various tests, consults and procedures.
  • Receive and directs incoming calls to the appropriate individual for further assistance.
  • Acknowledged and received patient requests for medication refills and prepares outpatient records according to specific clinic policy.
  • Stock office and clerical supplies as necessary.
  • Follow established safety procedures and advocate for a safe clinic environment. Reports equipment malfunctions or needed repairs and ensures proper handling of hazardous materials. Participates in Quality Assurance and Improvement. Demonstrates knowledge of unit response to disaster fire, and location of clinical crash carts. Complies with infection control guidelines and practices universal precautions. Maintains knowledge of instruction, policies, and standards affecting the delivery of care.
  • Adaptive in unusual and stressful situations. Manage demanding situations in accordance with instructions, policy and accepted practices. Conduct assignments independently, referring unusual problems to higher authority.

Education

Phlebotomy Technician Certificate -

Umanah Healthcare Institute
Charlotte, NC
10.2019

High School Diploma - undefined

Central Piedmont Community College
Charlotte, NC
10.2016

Medical Assistant Certification - undefined

Mand School of Allied Health
New York, NY
10.1995

Skills

  • Fluent in multiple languages
  • Native English speaker
  • Administrative proficiency
  • Front desk operations
  • Calendar management
  • Efficient document management
  • Effective business communication
  • Database management
  • Proficient in computer applications
  • Proficient in MS Word
  • Advanced MS Excel proficiency
  • Proficient in MS Project
  • Skilled in MS Outlook communication tools
  • Database management with MS Access
  • Proficient in Windows operating system
  • Proficient in MS Publisher
  • Microsoft PowerPoint proficiency
  • Typing speed of 40-45 WPM

Timeline

Clinical Laboratory Assistant

Atrium Healthcare
11.2021 - 08.2025

Phlebotomy Technician

Octapharma Plasma Center
01.2020 - 07.2021

Medical Service Clerk

Franklin C Fetter Family Medicine
01.2013 - 03.2017

Patient Care Technician

Medical University of South Carolina
08.2010 - 12.2012

Medical Assistant

Albany Memorial Hospital
01.2008 - 06.2010

Patient Care Technician

Montefiore Hospital
11.1997 - 11.2007

High School Diploma - undefined

Central Piedmont Community College

Medical Assistant Certification - undefined

Mand School of Allied Health

Phlebotomy Technician Certificate -

Umanah Healthcare Institute

PROFESSIONAL ACHIEVEMENT

  • Over twenty years of work experience in the front and back offices of medical facilities.
  • Trained department personnel with daily performance of their duties in administrative procedures, emergency treatment, equipment maintenance, medication administration, patient assessment, care, and transport.
  • Training in the front and back office staff.

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