Towana Wills
Maize,KS
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
23
23
years of professional experience
Work History
PFT
Goodlife Innovations
Wichita, KS
10.2023 - 09.2024
- Provided assistance to the consumer (IDD) with activities of daily living, including bathing, dressing and grooming.
- Assist consumer with IDD with ambulation and transfers using proper body mechanics.
- Documented consumer (IDD) care services by charting in designated areas.
- Reported changes in consumer (IDD) conditions to registered nurse or physicians.
- Went to BASIS and PCSP/BMP meetings
- Implemented positive behavior to help encourage said consumer things were going well
- Observed consumer (IDD) for any physical or emotional changes, reported findings to medical staff immediately.
- Collaborated with interdisciplinary team members to ensure quality consumer (IDD) care was delivered at all times.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Maintained a clean, safe environment for the consumer (IDD) by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Monitored food intake and output as directed by nursing staff.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
Supervisor
LifeWorks
Wichita, KS
01.2016 - 12.2022
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Attend BASIS meetings for consumers (IDD)
- Attend PSCP/BMP meetings for consumers (IDD)
- Help employees with consumer (IDD) with problem solving
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Monitored employee productivity to provide constructive feedback and coaching.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Extended Family Teacher/IDD
Goodlife Innovations
Wichita, KS
06.2013 - 12.2015
- Created individualized learning plans for consumer (IDD) based on their needs and abilities.
- Implemented positive reinforcement strategies to encourage appropriate behavior among consumer (IDD).
- Created a safe environment where all members of the family feel respected and valued.
- Incorporated culturally responsive practices into instruction in order to meet the unique needs of each consumer (IDD).
- BASIS, PCSP, and BMP meetings
- Help individuals with IDD with life skills.
- Help individuals with IDD with community outings.
- Help keep said individual with IDD with their religious belief.
CNA/Certified Nursing Assistant
Medicalodges Wichita
Wichita, KS
06.2001 - 06.2013
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Facilitated communication between patients, family members, and healthcare professionals.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported non-ambulatory residents in range of motion exercises.
Education
Associate of Arts - Human Services Management
University of Phoenix
Tempe, AZ12-2014
Skills
- Staff Development
- Staff Management
- Employee Motivation
- Financial Management
- Policy Enforcement
Affiliations
As a Supervisor, I (Towana) help PCSP/BASIS meetings for individuals we served. I was also responsible for transporting students when needed.
Accomplishments
- Received Extended Family Teacher of the year in 2014
- Maize center received an Company (Life Works in 2020) award from the CEO
- Received coin from the SCDDO for the Recognition Program
Timeline
PFT
Goodlife Innovations
10.2023 - 09.2024
Supervisor
LifeWorks
01.2016 - 12.2022
Extended Family Teacher/IDD
Goodlife Innovations
06.2013 - 12.2015
CNA/Certified Nursing Assistant
Medicalodges Wichita
06.2001 - 06.2013
Associate of Arts - Human Services Management
University of Phoenix