Towanda Brown
Human Services
Gwynn Oak,Maryland
Summary
My goal is to have a career where I can utilize my various skills that I have obtained during my educational tenure and my on-the-job experience. Analytical Correctional Officer Captain supervises 35 to 45 security personnel during any given shift. Expertise in using self-defense techniques and weapons when needed. First aid and CPR certified to detect and diffuse potentially dangerous situations. Accomplished Correctional Officer Captain offering 23 years of experience managing inmate safety and order in Maxium security institutions. Focused and detail-oriented with comprehensive weapons training. Adept at remaining on high alert at all times and managing security risks.
Overview
23
23
years of professional experience
Work History
Correctional Captain
DPSCS
Jessup, MD
07.2021 - Current
- Supervised 50 employees and performance of tasks and managed 1200 offenders.
- Corresponding with 5 to 7 Managerial staff to ensure policies and procedures are adhered to by subordinate staff.
- Ensure that all reports and data logs are conclusive with accuracy.
- Delegating duties to first line supervisors to ensure the productivity of the daily duties.
- Interviewing 15 to 20 prospective promotional staff.
- Supervising 3 to 4 managerial staff with conducting annual performance ratings.
- Corresponding with 4 to 5 various contractual agencies to coordinate with the daily operations of the facility.
- Exercising the mission of DPSCS: To protect the offenders, inmates, staff, and communities under its jurisdiction.
- Supervising inspections and various precautionary drills.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Completed daily work report sheets and delegated tasks to subordinates.
- Coordinated responses to emergency situations arising in different prison locations.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Monitored and confirmed compliance with safety standards and regulations.
- Participated in development of correctional policies and procedures.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
Correctional Lieutenant
DPSCS
Baltimore, MD
01.2019 - 07.2021
- Supervising and training 60 to 70 subordinate staff
- Creating staffing schedules for various shifts.
- Writing reports and keeping a log of daily activities
- Conducting annual performance ratings for 60 to 70 subordinate staff
- Responding and resolving incidents in the facility
- Ensuring subordinate staff and 1200 inmate population are adhering to policies and procedures
- Initiating and submitting disciplinary actions for non-compliant sub-ordinance, in accordance with policies and procedures that govern the operations of the institution
- Conducting daily and monthly inspections
- Managing and submitting payroll.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
Correctional Sergeant
DPSCS
Baltimore, MD
03.2007 - 01.2019
- Training of 2-4 subordinate staff
- Assisting subordinates in the daily operations
- Responding to incidents and issues that occur in the institution
- Reporting any incidents to immediate supervisor
- Documenting and keeping logs of daily activities
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Responded to emergency situations and provided first aid following facility guidelines.
- Resolved issues and disputes between inmates professionally and respectfully.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Secretary Treasure
American Federation of State County Municipal Employees, AFSCME
Baltimore, MD
08.2015 - 11.2017
- Completion of Secretary Treasurer training
- (Bookkeeping and banking)
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Created and updated records and files to maintain document compliance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Entered data into system and updated customer contacts with information to keep records current.
- Composed inter-office correspondence and provided product and service information to customers.
Correctional Officer I / II
DPSCS
Baltimore, MD
03.2000 - 03.2007
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Observed behavior of residents individually and in groups.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Conducted routine and emergency head counts.
Education
Completion of Correctional Entrance Level Training -
Maryland Correctional Training
Completion of Field Training Officer Program - undefined
Completion of Offender Case Management System - undefined
Completion of First Line Supervisor Training - undefined
Essex Community College
Medical Office Specialist - undefined
Skills
Medical terminology, medical billing, scheduling, and alphabetical numerical filingundefined
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Correctional Captain
DPSCS
07.2021 - Current
Correctional Lieutenant
DPSCS
01.2019 - 07.2021
Secretary Treasure
American Federation of State County Municipal Employees, AFSCME
08.2015 - 11.2017
Correctional Sergeant
DPSCS
03.2007 - 01.2019
Correctional Officer I / II
DPSCS
03.2000 - 03.2007
Completion of Correctional Entrance Level Training -
Maryland Correctional Training
Completion of Field Training Officer Program - undefined
Completion of Offender Case Management System - undefined
Completion of First Line Supervisor Training - undefined
Essex Community College
Medical Office Specialist - undefined
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