Towanda McCarthy
Baltimore,Maryland
Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments.
Overview
3
3
years of professional experience
Work History
Deli clerk Cashier
Foodorama
Baltimore, MD
08.2010 - 05.2011
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Operated a POS system to itemize and complete an average of number customer purchases.
Debt collector
Delmarva collections
Salisbury, MD
04.2008 - 08.2008
- Politely assisted customers in person and via telephone. collected dedts via phone and in person
- Answered an average of [300] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided an elevated customer experience to generate a loyal clientèle.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Served as the main liaison between customers, management and sales team.
- Directed calls to appropriate individuals and departments.
Education
High School Diploma - undefined
Woodlawn High school
Baltimore, MD1997
Skills
- Quick learner
- Creative problem solver
- Exceptional communication skills
- Multi-line phone talent
- POS systems expert
- Credit card processing
Timeline
Deli clerk Cashier
Foodorama
08.2010 - 05.2011
Debt collector
Delmarva collections
04.2008 - 08.2008
High School Diploma - undefined
Woodlawn High school