Towanda McClary
Kingstree,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
CSE II Patient Experience
CareCentrix
03.2023 - Current
- Make outbound calls to confirm medical services and equipment have been delivered.
- Answer inbound follow-up calls and handle escalations.
- Document all interactions.
- Verify patient information in compliance with HIPAA guidelines.
- Help reschedule services, coordinate care, and resolve escalations.
- Meet performance goals for quality, attendance, and productivity.
- Work effectively in fast-paced environments.
- Skilled at working both independently and collaboratively in a team environment.
Technical Support T2 Specialist
Teleperformance USA
08.2020 - 03.2023
- Provide customer service and technical support.
- Implemented quality assurance protocols to ensure consistent service standards.
- Consult with other advisers to help resolve customer issues.
- Answer inbound customer calls in a timely and professional manner.
Customer Service Representative (CSR)
Sykes Enterprises Inc
01.2015 - 02.2020
- Resolved customer inquiries through various communication channels, enhancing overall satisfaction.
- Managed high-volume inbound calls, ensuring exceptional customer service and issue resolution.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Health and Social Service Manager
Pee Dee Healthy Start, Inc
11.2008 - 01.2013
- Provide and manage health education programs to help individuals, families, and communities maximize and maintain healthy lifestyles.
- Collect and analyze data to identify community needs before planning, implementing, monitoring, and evaluating programs that promote healthy lifestyles, policies, and environments.
- Serve as a resource for individuals, healthcare professionals, and community members, and assist in administering fiscal resources for health education programs.
- Conduct interviews and assessments, and maintain accurate service documentation.
Emergency Assistance Coordinator
Robinson County Church and Community
08.2002 - 01.2008
- Conduct intake interviews and assessments to determine appropriate service plans.
- Provide short-term crisis intervention to individuals, families, and communities.
- Maintain department documentation and confidential personal information in accordance with policy standards.
- Oversee department volunteers and manage additional department programs, including the food pantry.
- Research and refer clients to community resources to help alleviate crisis situations.
Education
Bachelor's Degree - Social Work
University of North Carolina At Pembroke
Pembroke, NCHigh School Diploma - undefined
Kingstree Senior High School
Kingstree, SCSkills
- Technical support
- Client support
- Crisis Intervention
- Client intake management
- Psychosocial intervention skills
- Proficient in basic computer operations
- Case Management
- Individual / Group Counseling
Timeline
CSE II Patient Experience
CareCentrix
03.2023 - Current
Technical Support T2 Specialist
Teleperformance USA
08.2020 - 03.2023
Customer Service Representative (CSR)
Sykes Enterprises Inc
01.2015 - 02.2020
Health and Social Service Manager
Pee Dee Healthy Start, Inc
11.2008 - 01.2013
Emergency Assistance Coordinator
Robinson County Church and Community
08.2002 - 01.2008
High School Diploma - undefined
Kingstree Senior High School
Bachelor's Degree - Social Work
University of North Carolina At Pembroke