April Jeffries
Olive Branch,MS
Summary
Certified Medical Assistant with competency in basic patient work-up for examination. Able to
keep processes and patient flow on-time. Good computer and data input skills, combined with
experience in working with electronic medical records. Work well independently and with others
in a team environment. Current CPR/BLS certification.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Methodist Medical Group South
10.2023 - Current
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Assisted with completion of referral forms and verified data accuracy and completion
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Enhanced referral coordination system, making it more user-friendly for both staff and patients.
- Optimized use of healthcare resources by efficiently managing referral appointments and follow-ups.
- Improved inter-departmental collaboration by establishing effective referral protocols.
- Assisted patients in understanding their referral plans, leading to enhanced patient compliance and satisfaction.
- Supported healthcare providers with timely access to patient referral information, aiding in better clinical decision-making.
- Reduced administrative errors by meticulously reviewing and processing referral requests.
- Implemented tracking system for referral outcomes, enabling continuous improvement of referral process.
- Coordinated with insurance companies to verify coverage, facilitating smoother patient experience.
- Maintained accurate and up-to-date patient records, contributing to improved healthcare outcomes.
Medical Assistant
Methodists Medical Group South
12.2022 - 10.2023
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Empowered patients through education on self-management techniques for chronic conditions.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Performed routine wound care and dressing changes on schedule.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Educated family members and caregivers on patient care instructions.
- Recorded details regarding therapies to keep patient charts updated.
Certified Medical Assistant
Baptist Cancer Center
09.2017 - 12.2022
- Assisted physicians and clinicians with examinations, procedures, preparation of patients, and vital sign procedures
- Supported front office operations including billing, invoicing, scheduling, patient check-in and check out, procedures tracking, reporting, and insurance verification
- Greeted and logged in patients to keep the office moving efficiently
- Completed patient interviews and intake forms, including documenting vital signs and medical histories
- Prepared treatment rooms by cleaning and sterilizing surfaces and restocking supplies
- Answered the phone to provide information, schedule appointments and take down messages
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Obtained client medical history, medication information, symptoms, and allergies.
Phlebotomist
Baptist Cancer Center
08.2017 - 03.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Transporter
Saint Francis Hospital
08.2012 - 06.2017
- Checking the three patients identification to identify the patient
- Greeting and communicating with the patients to make them feel comfortable
- Transporting patients to and from their exams areas within the hospital
- Sanitizing the transportation equipment
Education
Certificate - Medical Assistant
Concorde Career College
Southaven, MS11.2017
Associate of Science - Social Worker
Northwest Community College
Southaven, MS05.2014
Skills
- Proficient in Epic and Cerner
- Proficient in medical terminology
- Medical Coding
- Medication administration
- Documentation
- Pre-authorizations
- Insurance Verification
- Intravenous, intramuscular and intradermal Injections
- Patient Scheduling
- Multi-line phone proficiency
Certification
- Certified Medical Assistant, 09/2017
- CPR/BLS, Current
- Medical Assistant, 11/2017
Timeline
Referral Coordinator
Methodist Medical Group South
10.2023 - Current
Medical Assistant
Methodists Medical Group South
12.2022 - 10.2023
Certified Medical Assistant
Baptist Cancer Center
09.2017 - 12.2022
Phlebotomist
Baptist Cancer Center
08.2017 - 03.2018
Transporter
Saint Francis Hospital
08.2012 - 06.2017
Certificate - Medical Assistant
Concorde Career College
Associate of Science - Social Worker
Northwest Community College
- Certified Medical Assistant, 09/2017
- CPR/BLS, Current
- Medical Assistant, 11/2017
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