Summary
Overview
Work History
Education
Skills
Timeline
Generic

Towanda Tolliver

Easton,Maryland

Summary

I am a pre-nursing student taking my last pre-requisite. My goal is to apply to the nursing program in May of this year. Upon completion of the nursing program, I will be seeking an entry level position as a Registered nurse while continuing to further my education to receive my Masters degree in nursing.

Overview

26
26
years of professional experience

Work History

Personal Shopper

Instacart
09.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Loaded and unloaded orders at customer's homes or locations.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Family Child Care Provider

Self Employed
06.2007 - 02.2022
  • Improved cognitive abilities in children through age-appropriate educational games and puzzles.
  • Fostered emotional growth by creating a nurturing, safe, and inclusive environment for all children.
  • Maintained accurate records of each child''s development, tracking milestones, achievements, and areas needing improvement.
  • Enhanced children''s social skills by implementing group activities and cooperative play sessions.
  • Provided support during potty training process by offering guidance, encouragement, and consistency in routine.
  • Established strong relationships with parents to facilitate open communication about child progress and concerns.
  • Managed daily operations of a licensed home childcare facility, ensuring compliance with state regulations and safety standards.
  • Developed fine motor skills in children by introducing various crafts and hands-on projects.
  • Created and implemented activities to promote language development.
  • Logged information regarding naps, feedings, and any medications administered.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Helped children develop motor skills in preparation for preschool and kindergarten.
  • Prepared group activities to enhance socialization, communication and problem-solving skills for children.
  • Assisted in potty training and toilet hygiene.
  • Instructed children in crafts and other activities to promote gross and fine motor skills.
  • Encouraged children's emotional and social development.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Provided support and guidance to children in conflict resolution.
  • Dispensed snacks and meals to children in accordance with nutritional guidelines.
  • Read stories, sang songs and facilitated creative play.
  • Implemented daily routines and activities to stimulate and engage children.
  • Prepared nutritious meals and snacks following dietary guidelines to promote healthy eating habits among children under care.
  • Continuously updated professional knowledge by attending workshops, conferences, and other training opportunities to stay current on childcare best practices and industry trends.
  • Monitored children's activities to verify safety and wellbeing.

Certified Nursing Assistant

Homestead Manor Assisted Living
06.2005 - 06.2007
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Facilitated personal hygiene management, feeding and ambulation.

Sales Associate

Nautica Retail
04.2004 - 06.2005
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Listened to customer needs and desires to identify and recommend optimal products.

Assembly Line Worker

Black & Decker
04.1998 - 01.2000
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Trained and mentored new employees to apply best practices on assembly line operations and comply with procedures and regulations.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Associate of Applied Science - Nursing

Chesapeake College
Wye Mills, MD
05.2026

No Degree - Cosmetology Education

Delmarva Beauty Academy
Salisbury, MD
02.1997

High School Diploma -

North Dorchester High School
Hurlock, MD
06.1994

Skills

  • Customer Service
  • Attention to Detail
  • Decision-Making
  • Flexible Schedule
  • Upbeat and Outgoing Attitude
  • Merchandise Selection
  • Food safety and sanitation
  • Planning and Organization

Timeline

Personal Shopper

Instacart
09.2022 - Current

Family Child Care Provider

Self Employed
06.2007 - 02.2022

Certified Nursing Assistant

Homestead Manor Assisted Living
06.2005 - 06.2007

Sales Associate

Nautica Retail
04.2004 - 06.2005

Assembly Line Worker

Black & Decker
04.1998 - 01.2000

Associate of Applied Science - Nursing

Chesapeake College

No Degree - Cosmetology Education

Delmarva Beauty Academy

High School Diploma -

North Dorchester High School

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Towanda Tolliver