Towanda Weston

• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Greeted customers and helped with product questions, selections and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Maintained clean sales floor and straightened and faced merchandise.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Issued receipts and processed refunds, credits or exchanges.
• Folded and arranged merchandise in attractive displays to drive sales.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Worked closely with shift manager to solve problems and handle customer concerns.

Interviews applicants for Public Assistance, Medical Assistance, and Food Stamps in the Family Investment Administration (FIA) of the Department Human Resources in order to determine eligibility and need for FIA programs.

Explains program requirements and procedures to individual or in a group setting.

Elicits information as to family composition, employment, health status, financial obligations, parental status and living arrangements.

Calculates incomes and resources to establish benefit level, Determines program eligibility in accordance with Federal, State, and local laws, policies, rules, and regulations.

Check pubic records, such as birth records and real estate transactions.

Contact individuals employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify information for eligibility for federal funded programs.

• Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
• Supported well-designed compensation philosophy to promote organizational strategic plan, initiatives and business goals.
• Facilitated employee termination process and performed employee exit interviews to relay pertinent information to appropriate personnel.
• Created and implemented employee benefit education plan and answered benefit-related questions to help employees select options.
• Assisted supervisors with employee performance management and offered recommendations for approach and process.
• Completed human resource operational requirements by scheduling and assigning employees.
• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.