Towanda Yarbor
Lyft Driver Hub
Baltimore,MD
1
Certification
19
years of professional experience
Personable Teacher's Aide with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written, verbal communication skills and proficiency in recordkeeping and written log documentation
Flexible Teacher's Aide offering 5 years of experience facilitating operations in company setting.
Organized and attentive professional with demonstrated talent in CMT (Certified Medical Technician).
Hardworking Teacher's Aide successful at preparing meals, cleaning house and managing grocery shopping. Bringing 5 years of experience and a deeply caring nature.
Experienced Teacher's Aide highly effective at preparing meals and providing all-hours care for personal needs. Adept at working with diagnosed individuals. Willing to take on any task.
Work History
Direct Support Professional
1 Year 4 Months- Delivered compassionate care and support to individuals with developmental disabilities.
- Facilitated daily living activities, enhancing independence and quality of life for clients.
- Collaborated with multidisciplinary teams to develop personalized support plans.
- Monitored client progress and documented changes in behavior and needs accurately.
Private Caregiver
5 Years 9 Months- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Lyft
7 Years 9 Months- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Followed company guidelines and policies when interacting with passengers.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Program Assistant
9 Months- Managed both digital and physical filing systems and retrieved documents as required.
- Made copies, proofed documents and distributed mail to provide administrative support to staff.
- Educated each staff member on program procedures and operational structures.
- Coordinated recruitment, office upkeep and inventory maintenance.
- Coordinated logistics for Type department, maintaining inventory, stocking supplies and contacting vendors.
- Worked alongside Type team to secure useful coverage of program goals and daily operations.
Teacher’s Aide
4 Years 11 Months- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Observed and monitored children's activities.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Instructed children in health and personal habits, including eating, napping, and bathroom habits.
- Organized and cleaned classroom and play spaces.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered caring companionship and emotional support.
- Provided grooming and mobility assistance to support daily living needs.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Cleaned houses and prepared nutritious meals.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Supported children's development by encouraging teamwork and understanding of others.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Obtained client medical history, including medication information, symptoms and allergies.
- Transported client to medical appointments and grocery shopping.
- Organized medications and reminded about taking each on schedule.
- Organized and participated in fun and educational activities with children.
Cashier
2 Years 1 Month- Reviewed and resolved differences between accounting information and cash drawer.
- Operated cash register for cash, check and credit card transactions with 80% accuracy.
- Checked prices for customers and processed items sold by scanning barcodes.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Helped over 100+ guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Assisted customers by answering questions and fulfilling requests.
- Increased sales 90% by offering advice on purchases and promoting additional products.
- Served needs of more than 100+ customers in busy retail environment.
- Reviewed weekly sales circulars and monitored price changes.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Answered questions about store policies and concerns to support positive customer experiences.
- Completed machine counts of funds for transactions valued at over $1000.
- Assisted customers with special services, account updates and promotional options.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.
- Requested official identification for Visa/Mastercard/ Discover/WIC purchases and verified details, consistently meeting strict legal standards of underage sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Worked closely with Customer Service Manager (CSM) to solve problems and handle customer concerns.
- Worked with CSMs, Zoning Manager and Assistant Manager to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Cashier
5 Months- Reviewed and resolved differences between accounting information and cash drawer.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Checked prices for customers and processed items sold by scanning barcodes.
- Operated cash register for cash, check and credit card transactions with 95% accuracy.
- Assisted customers with special services, account updates and promotional options.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Worked with Customer Service Managers/Assistant and Store Managers to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
- Worked closely with store personnel to solve problems and handle customer concerns.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Requested official identification for check purchases and verified details, consistently meeting strict legal standards of underage sales.
- Completed sales in excess of $100+ with near-zero error rate using POS system.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Reviewed weekly sales circulars and monitored price changes.
- Served needs of more than 100+ customers in busy retail environment.
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
- Completed manual and machine counts of funds for transactions valued at over $100.
- Increased sales 95% by offering advice on purchases and promoting additional products.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Used cash registers and POS systems to request and record customer orders and compute bills.
Sales Clerk
10 Months- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Kept front check out area clean and organized for efficient service.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Readied items for sales floor stocking by affixing tags and preparing pallets.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Checked for outdated and overripe grocery items and removed from inventory.
- Opened and closed store Number times weekly by balancing cash registers and receipts and Action.
- Reduced losses due to shrink and damaged goods Number% through Action and Action.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings Number%.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Acquired Number new customers, generating Number% of team revenue.
- Used several databases to order inventory from Number major suppliers.
- Processed payments and returns with accuracy and efficiency.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Maintained customer satisfaction while handling Type product returns quickly and professionally.
- Checked aisles and Type areas for spills or Type issue and notified Job title for quick clean-up.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Assisted customers by finding items quickly, boosting store satisfaction rate by Number%.
- Hauled Type and Type items from stock, using Type equipment and placed on correct store shelves.
- Assisted over Number customers daily with buying experience to increase customer satisfaction ratings Number% in Timeframe.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems, including Type and Type issues.
- Educated customers on promotions to enhance sales.
- Created and constructed product displays to attract customers to new products, increasing total weekly sales Number%.
- Supported promotional plans by updating signage with price changes.
Education
Associate of Applied Arts - Computer Information Systems
Skills
Clean driving record
Cultural awareness
First Aid/CPR
Team management
Medication Management
Medications understanding
Customer service
Housekeeping abilities
Certification
- First Aid/CPR Certified
Additional Information
Work driving for Lyft (online driver’s app)
Timeline
Direct Support Professional
Fello The Arc of Chesapeake
04.2025 - CurrentRead More
Program Assistant
The Chimes School
09.2021 - 06.2022Read More
Private Caregiver
Trusted Hearts Homecare Solutions
11.2020 - CurrentRead More
Lyft
Lyft Driver Hub
11.2018 - CurrentRead More
Teacher’s Aide
Unified Community Connections
07.2015 - 06.2020Read More
Cashier
Walmart
11.2009 - 12.2011Read More
Cashier
Stop Shop Save
09.2008 - 02.2009Read More
Sales Clerk
Me Latte
09.2007 - 07.2008Read More
Baltimore City College
Associate of Applied Arts from Computer Information Systems
Read More