TOWANNA DREW
Chesapeake,VA
Summary
Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations.
Overview
26
26
years of professional experience
Work History
FRONT END SERVICES
Walmart
06.2022 - 01.2023
- Mentored new sales associates to contribute to store's positive culture.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Fire Watcher
Trade Team LLC
10.2017 - 12.2022
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Coordinated with local fire departments to verify conformance with fire safety protocols.
- Instructed employees in fire safety practices and performed tests on fire prevention equipment in explosive or flammable materials processing areas to check functionality.
Customer Service Representative
Ticketmaster
08.1998 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Detailed payment options and explained price, receipt and billing details to customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Inbound Customer Service Representative
Lillian Vernon
02.1997 - 01.1999
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Detailed payment options and explained price, receipt and billing details to customers.
- Answered over 100 calls per shift to meet fast-paced call center demands.
Education
Cosmotology - Hair Stylist
Wards Corner Beauty Academy, Inc.
Norfolk, VA2015
GED -
Hampton Adult Education
Hampton, VA05.2012
Associates - Business
Everest College - Chesapeake
Chesapeake, VA2012
Skills
- Originality and Creativity
- Word Processing
- Social Perceptiveness
- Waste Transport
- Cash Handling and Reconciliation
- Refunds Exchanges and Adjustments
- Hospitality Service
- Cash Handling
- Problem Anticipation and Resolution
- Listening Skills
- POS Terminal Operation
Enjoy reading books over all a good thinker
I benefit from reading books to make good decisions as well quick way at learning. Im a good thinker based on structured plans and consume more to build a strong mind to improve learning skills.
Timeline
FRONT END SERVICES
Walmart
06.2022 - 01.2023
Fire Watcher
Trade Team LLC
10.2017 - 12.2022
Customer Service Representative
Ticketmaster
08.1998 - 05.2021
Inbound Customer Service Representative
Lillian Vernon
02.1997 - 01.1999
Cosmotology - Hair Stylist
Wards Corner Beauty Academy, Inc.
GED -
Hampton Adult Education
Associates - Business
Everest College - Chesapeake
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