Microsoft office
TOWANNA L. GATES
Business & Development Manager
Washington,DC
Summary
Experienced Logistics Managerwith over 20+ years of experience, proficient at monitoring operational pulse to deliver relevant information to all major internal customers and stakeholders. Accustomed to working with multiple entities to achieve business goals for logistics efficiency, cost containment and contract integrity. Works quickly and maintains focus while providing top-notch customer service.
Performance driven Logistics Manager with proven success in expanding voice network services, supporting the network infrastructure, growing vendor relationships, and supporting the financial health of the IT department
I have extensive knowledge of voice services and data infrastructure and I am proficient in MS Office: Word, Excel, PowerPoint, Access, Visio, Project, Basecamp, Calero Call Accounting, and telecommunications software.
Great communicator and able to convey across multiple levels, while focusing on structuring long-term client relationships
Implement and utilize Project Management skills to offering success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sr. Network Logistics Manager
State Services
Washington D.C.
01.2006 - 12.2020
- Organization
- Monitored and complied with strict budgets by negotiating contracts in alignment with the needs,and specifications of the organization to minimize cost to both organization and customers
- Conducted research to address lost revenue and created innovative marketing material to host special events, which increased annual revenue by 15% on the department’s annual budget
- Developed and initiated projects, managed costs, and monitored performance. Found potential methods for driving economy growth by formulating pricing structures and checking the baseline schedule and plans for the client
- Supervised IT team daily, supplying logistical guidance and customer service support to over 1,500 clients within the organization
- Planned, installed, diagnosed, and supplied maintenance of IT network equipment to ensure that schedules met partner’s specifications
- Certified Project Manager. developed and updated operational methods, oversaw departmental procedures, tracked information and compiled data to improve efficiency.
Telecommunications Manager
State Services
Washington D.C.
01.1991 - 11.2006
- Increased annual revenue by 25% percent
- Enhanced team performance and work quality by working with users to diagnose and resolve issues affecting work performance ,and accurately documenting user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Controlled the productivity and efficiency of a PBX telecommunications system, with over 1,500+ users
- Proficient in the Avaya and CISCO Unified Communication Call Manager PBX systems
- Analyzed and implemented inventories of telecommunication equipment and networks to improve efficiency and productivity
- Initiated and completed negotiations for vendor contracts on all aspects of our telecommunication needs
- Formed and started the restructuring of the telecommunication network to improve facility efficiency and productivity
Operations / Property Manager
State Services Organization
Washington D.C.
01.1985 - 11.1990
- Managed daily operational concerns and issues concerning concerning customer satisfaction
- Developed all operational policies and procedures for clients as well as resolved all issues with clients and/or stakeholders
- Ensured all assigned projects were executed following established means and methods to achieve quality project completion, on time, and within budget
- Collaborated with the Executive Director when reviewing all leases to make sure they were written, reviewed, signed, and executed following company policy
- Planned, organized, and lead project meetings with internal staff, consultants, architect, construction crews, building management, and cabling crew to keep the project within an established schedule and budget constraints
- Maintained the monthly financial statements and budget and supported clients in understanding how to read their new space build out and/or floor plan
Education
Bachelor’s - Business Administration, Project Management
Strayer University
Washington D.C.Skills
Logistics Management
Accomplishments
- Supported 475 clients with an increase to 1600 hundred plus, bought an Avaya PBX and the companies first voice-mail system
- Created a cross-selling environment for clients to buy IT equipment and implemented a service desk to better support clients
- Lead the project team in conducting a successful installation of a new Cisco Unified Call Manager PBX with collaboration services, Voice, Video and Jabber
Certification
MTA-Microsoft Technology Associates
Software
Word
Excel
Visio
Power Point
Project and Basecamp software
Timeline
Sr. Network Logistics Manager
State Services
01.2006 - 12.2020
Telecommunications Manager
State Services
01.1991 - 11.2006
Operations / Property Manager
State Services Organization
01.1985 - 11.1990
Bachelor’s - Business Administration, Project Management
Strayer University
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