Towhid CHOWDHURY

• I support over a hundred business units in Houston, Dallas, Oklahoma, Louisiana, and Mississippi, and my portfolio generates over $350 million in revenue.
• Developed strong relationships with franchisees, ensuring open communication and swift resolution of any issues.
• Analyzed franchise performance metrics to identify areas for operational improvement.
• Developed strategic training programs to enhance franchisee compliance and operational efficiency.
• Facilitated communication between corporate teams and franchisees to ensure alignment on business objectives.
• Conducted market assessments to support franchise expansion strategies and site selection processes.
• Mentored franchise owners in best practices for operational management and customer service excellence.
• Collaborated with cross-functional teams to optimize supply chain processes within the franchise network.
• Streamlined processes for improved efficiency, implementing standardized procedures across all franchise locations.

Provide strategic and operational leadership to business units in Northern Houston for this franchise organization. Supporting the Operating Partner and franchise owner in all aspects of the business.

Key Accomplishment:

Organic Sales Growth: Achieved incremental double-digit sales growth from 2018 through the current fiscal year.

People growth: Continuous development created always available trained leadership team ahead of the business needs.

Cost Containment: Created a balanced scorecard with Internal service and external service KPIs delivering significant cost savings.

Developed a strategic plan for this startup company to position the brand as a regional chain; which included a SWOT analysis, creating mission and vision statement.

Held meeting with TXDOT for driveway access.

Key Accomplishment:

Worked with the city mayor for economic development business incentive arrangement.

Conducted and took action on market shop, category management, and merchandising.

Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.

Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.

Reported to the VP-Dallas Market in a matrix environment. Managed growth in Market share in terms of volume in the large channel, and overall operational execution and financial performance for four districts, including P&L. Built and developed sales team of 4 District Sales Managers, 22 Account Managers, and 39 Merchandisers.

Key Accomplishment:

Generated $77-$80MM in annual sales volume.

Improved two basis points in market share per Neilson data in 2012.

Increased volume against plan by 1.3% in 2012 and .6% in 2011.

Led Dallas Market Unit immediate consumption net cooler placement and IC volume growth initiatives in 2012/2013 with the support of 12 District Sales Managers. In 2012, additional placement of 470 net coolers generated $4MM in incremental dead net gross profit.

Established Key Account business review and CRM process enabling the team to add value through stronger customer relations to provide consistent service satisfaction.

Partnered with Warehouse and Transport Supervisors to reduce cost per case expense against 2012 damage/loss budget.

Initiated new business prospecting and acquisition within the area for FS/OP channel, netting 400+ new small accounts throughout Texas and Oklahoma.

Brought actual labor cost in under budget in 2011 and 2012 by establishing new merchandising routine.

Leveraged weekly capabilities routine to enable one District Sales Manager to be promoted to ASM role in 2012, and two Account Managers to be promoted to Business Development Manager.

Made business presentations to key customers including Wal-Mart Market Manager group and Regional VP group for United Grocery stores.

Executive Franchise Consultant, 2009-2011

Key Accomplishment:

Wrote business plans for franchise groups. Prepared pro forma for near-term and three-year sales forecasting based on demographic trends, operational opportunity, and local marketing initiatives enabling one large franchise group to acquire 40+ stores in the Texas market.

Prepared a ‘Cost of Capital’ report at 30% equity -70% debt structures using Net present value, internal rate of return-IRR, and payback period. Based on positive NPV, the bank approved financing of the project.

Area Manager-North Texas Region, 2000-2011

Key Accomplishment:

In a matrix environment, held decision-making authority for two Associate Area coaches managing 30 corporate managers with over 300 employees. Reported to Regional Vice President.

Consistently met/exceeded year-over-year sales and earnings goals for the East Texas Area: