Hi, I’m
Townsend Bateman
Sales
Orangeburg,SC
Summary
I have extensive customer service and sales experience including the ability to deal with all types of phone or in person transactions. I’ve had numerous years of handling all types of incoming/outgoing sales calls and orders, Inhave also dealt with collections and all types of customer service issues. I am very experienced in handling incoming and outgoing orders from various vendors and contractors in my field. This responsibility included keeping everyone involved apprised of where the orders were and the timeline of the work orders taking place.
Overview
28
years of professional experience
Work History
Nametab Rentals
Operations Manager
01.2008 - Current
Job overview
- I oversee a multi unit residential rental company in its day to day operations
- I serve in a multi faceted role that ranges from basic customer service duties including fielding all calls from clients and potential clients, rent collections, leasing agent, maintenance duties, and general office work as necessary.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Underground Fencing Of Orangeburg
Sales Manager
01.2007 - 12.2010
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Implemented systems and procedures to increase sales.
Underground Fencing of Orangeburg
Sales and Installation Technician
01.2004 - 08.2010
Job overview
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Installed and configured new equipment and systems according to company standards.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Provided technical support and training to users on new systems to ease transitions.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Whatley Toyota
Salesman
01.1999 - 06.2003
Job overview
- Salesman at a very competitive Toyota dealership
- Specialized in coaxing customers from larger markets in Charleston and Columbia SC to come to Orangeburg to receive superior service & great deals on all types of vehicles both new and used
- I had to spend a large portion of my free time learning the competition in order to deliver a superior service and product
- I was highly successful but ultimately left to start my own business selling Invisible pet containment systems.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Negotiated contracts with clients and developed relationships with key personnel.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Achieved or exceeded company-defined sales quotas.
- Developed, maintained and utilized diverse client base.
- Built diverse and consistent sales portfolio.
Forms and Supply Inc
Lead Furniture Installer
01.1996 - 12.1999
Job overview
- Uncrated, assembled, installed and repaired furniture and office equipment in customers' homes or offices.
- Reviewed installation plans with senior installation personnel to install product to meet space plans.
- Inspected furniture for proper operation by checking assembly directions.
- Followed manufacturer manuals, diagrams and specifications to properly install and repair office furniture and equipment.
- Operated forklifts, pallet jacks, hand trucks and dollies to move furniture and equipment to different areas and rearrange within warehouse.
Education
Lander UniversityGreenwood, SC
from Sociology
Blue Ridge SchoolCharlottesville, VA
High School Diploma
05.1990
University Overview
- Awarded Daughters of The American Revolution Distinguished History Scholar for highest gpa in the entire school in senior year
Skills
- Direct sales
- Operations Management
- Phone etiquette
- Customer service
- Sales Presentation
- Sales Expertise
- Time Management
- Persuasive Negotiations
- Prospecting Skills
- Accomplished Manager
- Continuous Improvements
- Exceptional Multitasking Skills
- Sales Strategy Development
- Account Servicing
Additional Information
Very professional in both appearance and demeanor. I pride myself in remaining level headed in the most stressful situations and have the uncanny ability to ease the tension in most any uncomfortable scenarios that may arise during customer service interactions.
Timeline
Operations Manager
Nametab Rentals
01.2008 - Current
Sales Manager
Underground Fencing Of Orangeburg
01.2007 - 12.2010
Sales and Installation Technician
Underground Fencing of Orangeburg
01.2004 - 08.2010
Salesman
Whatley Toyota
01.1999 - 06.2003
Lead Furniture Installer
Forms and Supply Inc
01.1996 - 12.1999
Lander University
from Sociology
Blue Ridge School
High School Diploma
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