Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Websites
Timeline
AdministrativeAssistant
Townsend Wilkinson

Townsend Wilkinson

Van Wert,United States

Summary

Experienced design specialist with a strong record of creating impactful visuals and innovative design solutions. Proficient in Adobe Creative Suite, knowledgeable in user-centered design principles, and skilled in project management. Collaborative team player excelling in dynamic environments, committed to delivering excellent results. Dependable and creative problem solver with keen attention to detail and exceptional communication skills.

Overview

15
15
years of professional experience

Work History

Principal Front End Design Specialist

ICIMS
01.2018 - 10.2024
  • Awarded "Designer of the Year" for 2022 for developing innovative tools in collaboration with Automation Engineers to streamline iForm generation, saving specialized teams hundreds of hours.
  • Awarded the "Impact" award for 2023 for training and supporting an international team of 30+ contractors, leading to their full-time employment, saving the company thousands of dollars.
  • Developed thousands of new iForms (web-based forms for presenting and collecting data from/to a SQL Database) and edited/optimized existing ones to improve the user experience and functionality.
  • Advised customers and internal stakeholders on best practices and consulted on ways to use iForms for a smooth user experience.
  • Updated and customized branding on customer career pages using HTML, CSS, and JavaScript.
  • Collaborated with multidisciplinary teams to provide comprehensive design solutions for complex projects.
  • Continuously expanded skills through attending industry conferences, workshops, or webinars.
  • Presented design proposals to clients, effectively communicating the value of proposed solution, keeping track of them in Salesforce and JIRA.

Technical Support Engineer II

ICIMS
09.2015 - 01.2018
  • Provided exceptional technical support for experience, consistently receiving a 95% or higher customer satisfaction score via Phone and Text.
  • Recognized as an expert in the iCIMS Talent Acquisition platform.
  • Collaborated with team leaders to pioneer new processes to drive down case volume.
  • Developed automated messaging and questionnaire templates to increase team efficiency and provide quicker customer support.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Utilized web design (HTML, CSS, JSON, SQL) and customer service soft skills to solve complex customer challenges.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Advanced Repair Agent

BEST BUY
05.2013 - 09.2015
  • Managed all GeekSquad positions at Best Buy in Eatontown, NJ, overseeing computer repair, client issue resolution, shipping/receiving, and sales.
  • Regularly scored in the top 5% of nationwide productivity in one of the highest volume stores in the country, serving hundreds of customers per week.
  • Achieved high levels of client satisfaction through consistent delivery of quality repairs and exceptional customer service.
  • Assisted in training new technicians, sharing expertise in advanced repair techniques and best practices.
  • Conducted thorough quality checks on completed repairs to ensure optimal device performance.
  • Led troubleshooting efforts on challenging cases that resulted in successful identification of root causes.
  • Assembled, maintained, and repaired system hardware.
  • Maintained detailed records of repairs, ensuring accurate tracking and timely completion of work orders.
  • Performed regular upgrades to update systems and improve operability.

Education

Associate of Arts - Digital Multimedia Design

UNIVERSITY OF NORTHWESTERN OHIO
Lima, Ohio
07-2010

Skills

  • HTML and CSS
  • Project management
  • JavaScript
  • Microsoft Office Suite
  • LinkedIn
  • Quark Xpress
  • Adobe creative suite
  • Photography
  • Motion graphics
  • Wireframing and prototyping
  • Typography expertise
  • Sublime Text
  • Sketch App
  • GitHub
  • ICIMS
  • Figma
  • Pen Pot
  • WordPress
  • DaVinci Resolve
  • Unity Hub
  • Affinity Designer
  • Blender
  • C#
  • SQL
  • JSON
  • Layout design
  • Branding and identity
  • Video editing

Certification

Introduction to Web Design and Development - Lynda.com

JavaScript for Web Designers - Lynda.com

HTML & CSS: Creating Forms - Lynda.com

Introduction to CSS - Lynda.com

CSS Essential Training 3 - Lynda.com

Design the Web: CSS Animated Rollovers - Lynda.com

Five Ways to Control Your Time - LinkedIn

UX Design: 1 Overview - LinkedIn

UX Design: 2 Analyzing User Data - LinkedIn

UX Design: 3 Creating Personas – LinkedIn

UX Design: 4 Ideation – LinkedIn

UX Design: 5 Creating Scenarios and Storyboards – LinkedIn

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionStock Options / Equity / Profit Sharing

Timeline

Principal Front End Design Specialist

ICIMS
01.2018 - 10.2024

Technical Support Engineer II

ICIMS
09.2015 - 01.2018

Advanced Repair Agent

BEST BUY
05.2013 - 09.2015

Associate of Arts - Digital Multimedia Design

UNIVERSITY OF NORTHWESTERN OHIO

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Townsend Wilkinson