Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Towonda Harrell

Jacksonville,FL

Summary

Accomplished General Manager with a proven track record at Wendys Restaurant, adept in operations management and leadership. Excelled in driving sales growth, fostering team unity, and implementing cost-control measures. Skilled in problem resolution and building lasting relationships, ensuring a 20% increase in profitability through strategic planning and efficiency improvements.

Overview

1
1
Certification
15
15
years of professional experience

Work History

Assistant Manager

Popeyes Chicken
12.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

General Manager

Wendys Restaurant
05.2021 - 11.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

General Manager

Hardee's
11.2009 - 03.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School Diploma -

Greensboro High
Quincy, FL
06.1998

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Certification

Serve safe

Timeline

Assistant Manager

Popeyes Chicken
12.2024 - Current

General Manager

Wendys Restaurant
05.2021 - 11.2024

General Manager

Hardee's
11.2009 - 03.2017

High School Diploma -

Greensboro High

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Towonda Harrell