Towya Mccrary
Little Rock,AR
Summary
Accomplished Sterile Processing Technician with a proven track record at Arkansas Children Hospital, enhancing infection control standards and customer satisfaction at Walmart Inc. Expert in steam sterilization and adept at resolving customer complaints with empathy. Demonstrated success in maintaining sterile environments and improving compliance, significantly reducing infection risks.
Overview
24
24
years of professional experience
Work History
Sterile Processing Technician
Arkansas Children Hospital
05.2023 - Current
- Verified and maintained proper documents and records for sterilization.
- Tested sterilization equipment by performing regular checks and maintenance to keep instruments in working order.
- Recorded biologicals and test results.
- Picked instruments and supplies for surgeries.
- Increased compliance with infection control standards through regular inspection and maintenance of sterilizers.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Customer Service Representative
Walmart Inc.
07.2000 - 09.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Certificate - Medical Billing & Coding
UMA
Florida Skills
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Decontamination procedures
- Assembling case carts
- Recording biologicals
Timeline
Sterile Processing Technician
Arkansas Children Hospital
05.2023 - Current
Customer Service Representative
Walmart Inc.
07.2000 - 09.2023
Certificate - Medical Billing & Coding
UMA
Similar Profiles
Evie RodgersEvie Rodgers
Senior Talent Acquisition Partner at Arkansas Children HospitalSenior Talent Acquisition Partner at Arkansas Children Hospital
Leticia BealLeticia Beal
Financial Counselor at Arkansas Children HospitalFinancial Counselor at Arkansas Children Hospital
Corey BeckerCorey Becker
Unarmed Security Officer at Arkansas Children HospitalUnarmed Security Officer at Arkansas Children Hospital
Evan HollyEvan Holly
Certified Nursing Assistant at Arkansas Children HospitalCertified Nursing Assistant at Arkansas Children Hospital
Amanda SimpkinsAmanda Simpkins
Special Education Teacher at EStem Public Charter SchoolsSpecial Education Teacher at EStem Public Charter Schools