Summary
Overview
Work History
Education
Skills
References
Timeline
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TOYA ALEXANDER-CRUZ

Columbia,SC

Summary

Dynamic Senior Training Director with the US Army, recognized for designing impactful training programs that achieved a 99% graduation rate. Expert in budget management and effective communication, I excel in fostering team collaboration and operational support, driving organizational success through innovative leadership and strategic planning.

Overview

24
24
years of professional experience

Work History

Training Program Director

US Army
01.2021 - 07.2024
  • Designed training programs tailored to military personnel and units, enhancing overall effectiveness.
  • Facilitated workshops on leadership, teamwork, and operational readiness for diverse audiences.
  • Coordinated logistics for training events and simulations across multiple locations.
  • Evaluated training needs to elevate soldier skills and performance levels.
  • Achieved a graduation rate of 99% among students.

Budget Manager

United States Army
01.2019 - 12.2021
  • Oversaw financial management of religious programs, including donations, grants, and funds.
  • Ensured organizational financial health aligned with mission, values, and Army Standards.
  • Served as purchasing agent and contracting officer for contracts up to $25K.
  • Supervised six government purchase card holders, achieving accountability for over $305K with zero discrepancies.
  • Prepared and maintained annual Chapel Tithes and Offering Fund budget totaling $255K.
  • Managed revenue across 18 accounting lines, processing over 2.3K transactions monthly.
  • Spearheaded Religious Support Watch Care Program, managing 39 non-appropriated funds contracts.
  • Facilitated six spiritual resiliency events benefiting over 650 participants.

Training Program Manager

United States Army
12.2015 - 12.2018
  • Developed and managed training programs focused on religious growth within organization.
  • Oversaw educational initiatives for staff, volunteers, and community members in military setting.
  • Provided religious education and leadership development within chaplaincy programs.
  • Supervised Chaplain Basic Officer Course, overseeing education for over 180 students annually.
  • Synchronized complex operational calendar with 13 agencies to streamline operations.
  • Promoted student leadership and counseling, achieving 97% graduation rate across two classes.
  • Delivered logistical and technical support for over 400 Program of Instruction hours each year.
  • Trained 69 chaplains, achieving unprecedented 100% fitness test pass rates in course history.

Faith-Based Programs Director

United States Army
01.2010 - 11.2015
  • Managed chaplain services, ensure religious accommodations, and handle the administrative tasks associated with religious activities.
  • Coordinated crisis response, plan events, and offer pastoral care to military personnel and their families, organizations, and the military.
  • Led and coordinated programs that support the spiritual well-being of individuals, organizing events, managing budgets, and supervising staff or volunteers involved in the programs.
  • Trained, mentored, coached, and provided technical supervision to 75 religious affairs specialists on daily duties.
  • Effectively managed a budget and associated equipment valued at $200M; developed a staff budgeting process for execution, tracking, and reporting, resulting in the execution of over $100K for a staff training exercise.
  • Provided crisis response courses for 15 ministry teams, preparing all employees for traumatic event response.
  • Managed administrative tasks related to religious affairs supporting 60+ employees, including record-keeping, scheduling, and coordinating religious support activities.
  • Selected before 14 other senior program directors to serve as a Promotion Board member; contributed to the promotion of 34 quality leaders and ensured the continuation of skillful leadership in the organization.

Faith-Based Program Manager

United States Army
01.2005 - 12.2010
  • Managed day-to-day logistics and administration for religious programs to enhance operational efficiency.
  • Oversaw facilities and event coordination, ensuring compliance with organizational and legal guidelines.
  • Maintained operational budget exceeding $375K, managing seven purchase card accounts without deficiencies.
  • Achieved 100% accountability for chapel facilities and property valued over $8M.
  • Developed database to track volunteer background checks and training for over 200 children.
  • Supervised return of over 150 serviceable chapel items, recouping more than $500K in property value.
  • Secured over $10K in holiday food vouchers, assisting 400 employees and families.
  • Acted as Combined Federal Campaign representative, raising over $6K for more than 20 charities.

Human Resources Specialist

United States Army
08.2000 - 12.2005
  • Executed administrative and personnel functions for organizations, ensuring alignment with policies.
  • Maintained accurate personnel records, processing payroll and benefits for over 1,000 employees.
  • Facilitated employee transitions and supported strategic planning in human resources.
  • Processed promotions, awards, evaluations, and separations while ensuring confidentiality.
  • Provided guidance on career progression, training opportunities, and HR policies.
  • Coordinated onboarding and off-boarding processes to enhance employee experience.
  • Prepared and presented personnel reports to leadership for informed decision-making.
  • Ensured compliance with organizational policies throughout all human resources activities.

Education

Associate's degree - Psychology

Liberty University
Lynchburg, VA

Master Resilience Training -

University of Pennsylvania
Fort Jackson, SC

Senior Leader Course -

United States Army

Advanced Leader Course -

United States Army

Basic Leader Course -

United States Army

Small Group Instructor Course -

United States Army

Army Basic Instructor Leader Course -

United States Army

Chaplaincy Resource Manager Course -

United States Army

Defense Travel System -

United States Army

Sexual Harassment Assault Response and Prevention -

United States Army

Skills

  • Attention to detail
  • Budget management
  • Data entry
  • Effective communication
  • Customer relations
  • Operational support
  • Event coordination
  • Team collaboration
  • Bookkeeping
  • Knowledge of school policies
  • Safety and security protocols
  • Proficient in computer applications
  • Instructional delivery
  • Student supervision
  • Supportive attitude towards students
  • Professional stakeholder interaction
  • Oral and written communication
  • Proactive work initiation
  • Judgment and problem-solving
  • Organizational accuracy and timeliness
  • Independent and team-oriented work style
  • Adaptability in fast-paced environments
  • Stress management

References

References available upon request.

Timeline

Training Program Director

US Army
01.2021 - 07.2024

Budget Manager

United States Army
01.2019 - 12.2021

Training Program Manager

United States Army
12.2015 - 12.2018

Faith-Based Programs Director

United States Army
01.2010 - 11.2015

Faith-Based Program Manager

United States Army
01.2005 - 12.2010

Human Resources Specialist

United States Army
08.2000 - 12.2005

Associate's degree - Psychology

Liberty University

Master Resilience Training -

University of Pennsylvania

Senior Leader Course -

United States Army

Advanced Leader Course -

United States Army

Basic Leader Course -

United States Army

Small Group Instructor Course -

United States Army

Army Basic Instructor Leader Course -

United States Army

Chaplaincy Resource Manager Course -

United States Army

Defense Travel System -

United States Army

Sexual Harassment Assault Response and Prevention -

United States Army

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TOYA ALEXANDER-CRUZ