Toya Bounds
McDonough,GA
Summary
Five + years of training and presentations for the purpose of development of new hires
10+ years experience in Healthcare and Healthcare Operations
Strong critical thinking and analysis skills
Excellent communications skills (both written and verbal)
Ability to work well with others.
Dedicated professional attitude, highly motivated and resourceful.
Strong computer skills in PC applications which includes database, word processing, spreadsheets, and presentations
Ability to perform multiple tasks simultaneously
5+ years Knowledge of EPIC and Electronic Healthcare systems including ASAP
Ability to train others in personal and group sessions focused on topics such as theories in adult learning as well as understanding how to apply principles, practices and standards.
Overview
22
22
years of professional experience
1
1
Certification
Work History
LPN
Kaiser Permanente
09.2017 - Current
- Prepare 25+ patients for exams by reviewing and collecting medical history through electronic medical records
- Educate patients by providing information and material pertaining to their treatment for prevention, early intervention and ongoing health education
- Schedule appointments for Physician follow up, lab, radiology
- Assist Physician with procedures and provide intervention
- Assisted in training at least 10 new hires!
- Assist in emergency response
- Virtual Care Delivery Nurse
- UBT Co-lead for 20 nurses and 15 Physicians.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
LPN
Georgia Regional Hospital
06.2015 - 09.2017
- Receive and verify Physician Orders
- Verified and oversaw medication administration to 30 or more patients within allotted time
- Verify accuracy of multiple Narcotics prior to beginning of shift and prior to end of shift
- Chart and document changes on 30+ Individuals that I monitored and input changes in shift notes
- Update handoff sheet containing PRNs, refusals, injections, labs, diets and special observations
- Lead group meetings/classes.
- Enhanced patient care by performing comprehensive assessments and developing individualized care plans.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
LPN / Resident Assistant
Westminster Thurber
09.2008 - 06.2014
- Write and receive orders from Physicians due to acute changes in a patient
- Assist in writing plans for the care of patients to help achieve their goals in the healing process, which consists of Physical Therapy, Occupational Therapy and Speech Therapy
- Assess patients for any acute changes; provide wound care which includes staple/suture removal
- Chart & document changes on patients
- Complete admissions & assessments
- Verify all medications upon patient’s arrival to facility
- Communicated with staff to ensure quality care for patients
- Ensure accuracy of narcotics and that patients receive and take their medications within allotted time.
Payoff Specialist
JPMorgan Chase
3415 Vision Drive Columbus, OH
04.2002 - 02.2010
- Streamlined loan payoff process by implementing efficient tracking and reporting systems.
- Ensured compliance with relevant regulations, maintaining thorough documentation for audit purposes.
- Collaborated with team of 25 members to resolve escalated payoff issues, resulting in smoother transactions.
- Assisted in training more than 50 new staff members on company policies and procedures related to payoffs.
- Managed high-volume workload while prioritizing tasks to meet deadlines.
- Facilitated smooth transfers of over 10,000 loans by coordinating payoff activities between internal teams and external partners.
- Wrote and implemented policies and procedures for payoff department.
- Provided exceptional customer service, addressing borrower inquiries regarding payoffs for over 1000 customers, promptly and professionally.
- Promoted a positive work environment by fostering open communication among team members for optimal efficiency and collaboration.
- Responsible for over 1.5 million dollars for JPMorgan Chase
- Researched and reinstated over 500 loans that were paid off in error
Education
Bachelor of Science Healthcare Management & Informatics -
Colorado Technical University
09.2022
Associates Degree of Arts -
St. Leo College
09.1995
Skills
- Compassionate Care
- Health Promotion
- Disease Prevention
- Medical Documentation
- Nursing Ethics
- Team collaboration
- Medication administration
- Time management
- Clinical decision-making
- New Hire Training
- Proficient in Microsoft systems
- Public Speaking
Certification
- CPR Certification, 07/24
- Licensed Practical Nursing, GA, LPN089373, 03/25
References
Available upon request
Timeline
LPN
Kaiser Permanente
09.2017 - Current
LPN
Georgia Regional Hospital
06.2015 - 09.2017
LPN / Resident Assistant
Westminster Thurber
09.2008 - 06.2014
Payoff Specialist
JPMorgan Chase
04.2002 - 02.2010
Bachelor of Science Healthcare Management & Informatics -
Colorado Technical University
Associates Degree of Arts -
St. Leo College
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