Toya Carter, MBA
Orlando,FL
Summary
Support program operations by applying strong document management and resource coordination skills to day-to-day needs. Conscientiously address any need and resolve concerns to promote efficiency and maximize service outreach. Proven relationship-building and planning abilities.
Overview
12
12
years of professional experience
Work History
Program Specialist (HR) (CORE)
Department Of Homeland Security, FEMA
Orlando , FL
02.2019 - Current
- Safeguard human resource information, maintaining employee confidence and protecting operations.
- Provide essential support to address individual HR needs of employees.
- Partner with senior HR team to communicate company standards and policies.
- Establish and generated various reports to verify HR compliance.
- Maintain human resources records by processing applications and resumes.
- Assist candidates with application processes by answering questions about application process, interviews and selections.
- Establish and maintained trusted relationships around organization to optimize business and employee experience.
- Participate in educational opportunities and read technical publications, updating job knowledge.
- Work with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Analyze job descriptions and determine recruitment plan, timeline and advertising efforts to fill positions.
- Ensure compliance with all federal and state labor laws regarding wages and hours worked.
- Review job descriptions, identify necessary changes and update accordingly.
- Advise management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Coordinate benefits administration activities such as enrollments, changes, terminations and transfers.
- Perform audits of payroll records to ensure accuracy of employee information.
- Maintain confidential personnel files in accordance with applicable laws and regulations.
- Conduct effective onboarding program for new employees.
- Select qualified job applicants or refer to managers to make hiring recommendations.
- Search for qualified job candidates using computer databases, media advertisements or employee referrals.
- Administer employee leave requests in compliance with policies.
- Prepare comprehensive job descriptions for various roles.
- Subject Matter Expert and TimeKeeper in WebTA and GovTA systems.
- Assist supervisors with questions regarding employee timecard.
- Point of Contact between the Office of Human Capital personnel advisor, and staffing specialist, facilitating communication on personnel matters concerning Permanent Full Time Employees (PFT) and CORE employees.
- Monitor and track employee daily attendance, vacations and deployment through Deployer Tracking System and assist with issues or inquiries regarding attendance and vacations.
- Create and process CORE Extensions.
- Subject Matter Expert in Federal Human Recourses Management System (FedHR), USA Staffing, Monster Government Solutions and Position Designation Tools.
- Provide essential support to address individual HR needs of employees.
- Maintain human resources records by processing applications and resumes.
- HR Liaison and advisor to the Supervisory Hiring Managers and the Division Directors.
Performance Management Coordinator (CORE)
Department Of Homeland Security, FEMA
Orlando , FL
09.2022 - Current
- Analyze existing policies and procedures related to staff performance management.
- Assist in resolving conflicts between employees or between managers and subordinates.
- Maintain records of employee performance evaluations, disciplinary actions taken, promotions granted.
- Review existing procedures and systems related to Performance Management regularly for improvements.
- Ensure the divisions are aligned with the agency’s strategic goals and objectives.
- Conduct regular review performance evaluations of individual employees or groups of employees to measure their progress toward meeting goals and achieving objectives.
- Create and update performance management cases in the Federal Human Recourses Management System (FedHR).
- Review and approve mangers nominations justifications for awards.
- Update Award and create nomination forms in the Federal Human Recourses Management System (FedHR).
Travel Specialist (Local Hire)
Department Of Homeland Security, FEMA
Orlando , FL
12.2017 - 02.2018
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Handled customer inquiries regarding travel details via phone, email or face-to-face meetings.
- Ensured compliance with company policies and procedures when dealing with customers.
- Researched hotels and airfare options to best meet client needs and expectations.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Advised customers on necessary documents needed for international travel such as passport applications or visa requirements.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Stayed up to date on travel industry, policies and restrictions.
- Computed costs of travel and accommodations using calculator, computer or quote package tour's costs.
Accounts Payable Administrator
Siemans
Orlando , FL
03.2017 - 07.2017
- Handled high-volume invoice processing with minimal supervision.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Verified vendor accounts by reconciling monthly statements and related transactions.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Coded invoices to maintain organized and accurate records.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Worked closely with department personnel to produce accurate and timely bills.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Interfaced and responded to inquiries to correct accounts payable discrepancies.
- Compiled, coded and submitted weekly invoices to accounting for payment.
- Processed invoices and payments in accordance with company policies and procedures.
- Verified accuracy of coding on invoices prior to processing payments.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Provided exceptional customer service resolving billing/accounting inquiries.
- Matched orders with invoices and recorded required information.
- Prepared and processed invoices, bills, and payments timely.
Finance and Collections Represetative
AT&T Wireless
Orlando , FL
09.2014 - 05.2016
- Negotiated payment arrangements with delinquent customers in order to minimize bad debt losses.
- Performed special projects or additional duties as assigned by the manager or supervisor.
- Investigated historical data for each customer account such as payment histories, purchase volume, credit limits.
- Calculated interest rates on overdue balances and communicated the same with customers.
- Interacted with clients to resolve past due invoices while maintaining good customer relationships.
- Reviewed customer accounts and determined appropriate payment plans to ensure timely collections.
- Developed a thorough understanding of client's business operations in order to effectively manage their accounts receivables portfolio.
- Monitored aged accounts receivable balances and took proactive steps to reduce delinquencies through effective communication strategies.
- Reconciled customer accounts regularly to ensure accuracy of information in accounting system.
- Processed daily payments received from customers via checks, credit cards, wire transfers.
- Adhered to applicable laws regarding collections practices such as Fair Debt Collection Practices Act.
- Monitored collection activities to ensure timely resolution of overdue payments.
- Reconciled discrepancies in invoices, payments, credits. between customers' records and internal records.
- Negotiated payment plans with delinquent customers while ensuring compliance with company policy.
- Researched and resolved customer disputes in a timely manner to maintain positive customer relationships.
- Coordinated efforts between sales staff and customers regarding collection issues.
- Participated in training sessions related to collecting past due accounts.
- Monitored overdue accounts using automated information systems.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Resolved billing disputes and facilitated account adjustments when necessary.
- Answered customer questions regarding account discrepancies or problems.
- Maintained accurate records of customer communications and transactions.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Improved overall recovery rates through strategic negotiation tactics.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Benefits Coordinator
Aon Hewitt
Orlando , FL
12.2011 - 12.2011
- Led weekly open enrollment question and answer session with employees on benefit program updates.
- Assisted employees with enrollment in health and welfare plans.
- Responded to inquiries from current and former employees regarding their benefits package.
- Managed claims processing activities related to employee benefits packages such as disability claims or long-term care claims.
- Ensured accurate completion of required documentation when employees terminate employment or change benefit elections.
- Maintained up-to-date knowledge of all benefit plan provisions, policies, and procedures.
- Collaborated with vendors to ensure timely delivery of services provided through the organization's benefits program.
- Participated in open enrollment activities including preparing materials, conducting presentations, answering questions, and distributing information packets.
- Checked accuracy and completeness of benefits applications and documents.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Processed benefit enrollment forms, changes, and terminations.
- Reviewed eligibility for medical insurance coverage and other benefit plans.
- Assisted with annual open enrollment and benefits communication process.
Education
MBA - Business Administration And Management
University of Phoenix
Orlando, FL08-2014
Bachelor of Science - Business Administration And Management
University of Phoenix
Orlando, FL08-2012
Human Resources Management Certificate - Human Resources Management
Graduate School USA
Skills
- Performance Assessments
- Expense Tracking
- Staff Development
- Human resources understanding
- Office Administration
- Strategic Planning
- Financial Administration
- Resource Management
- HR program development
- Payroll and benefits administration
- Performance Management
- Recruitment planning
- Employee Onboarding
Timeline
Performance Management Coordinator (CORE)
Department Of Homeland Security, FEMA
09.2022 - Current
Program Specialist (HR) (CORE)
Department Of Homeland Security, FEMA
02.2019 - Current
Travel Specialist (Local Hire)
Department Of Homeland Security, FEMA
12.2017 - 02.2018
Accounts Payable Administrator
Siemans
03.2017 - 07.2017
Finance and Collections Represetative
AT&T Wireless
09.2014 - 05.2016
Benefits Coordinator
Aon Hewitt
12.2011 - 12.2011
MBA - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Administration And Management
University of Phoenix
Human Resources Management Certificate - Human Resources Management
Graduate School USA
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