Latoya Stevens

• Performs dispatching and clerical support duties.
  
• Receives documents, prioritizes, and coordinates service requests such as patient transport,
  

maintenance requests, non-routine housekeeping, nutrition services and late trays.

• Dispatches service workers to complete service requests.
  
• Receives check-in calls from service workers by radio, telephone or in person, and may maintain records.
  
• May direct or coordinate activities of drivers and/or service workers using a two-way radio or telephone.
  
• May confer with customers and/or service workers to expedite the completion of the service request.
  
• Works with customers to ensure satisfaction in such areas as quality, service, and problem resolution.
  

Reports all accidents and injuries in a timely manner.Complies with all company safety and risk management policies and procedures

• Participates in regular safety meetings, safety training and hazard assessments.
  
• Effectively resolved complaints by working closely with customers.
• Provided customers contacting call center with exceptional service and support.
• Utilized active listening and intelligent open-ended questioning to help build lasting relationships with customers.
• Worked closely with customers to effectively resolve issues and complaints.
• Answered phone calls and responded to customer emails.
• Provided customers with information on products and services.
• Utilized customer feedback to improve customer service.

• Collected and processed specimens in medical environment.
• Cleaned and sterilized lab area, tools and equipment.
• Maintained clean and fully operational laboratory equipment.
• Prepared and processed samples, ensuring proper collection for tests ordered
• Enter inventory, patient demographics, and test codes into computer system.
• Prepared specimens for analysis according to industry standards
• Provided customer service by answering phone inquiries, giving verbal results to the appropriate
• Ensure specimens and requisitions are correctly labeled.
• Validate requisitions against specimens before scanning into the system
• Served as the lead tech when supervisor is out.

• Answered patient questions and fielded complaints to resolve issues.
• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Documented and managed patient information in computer system.
• Referred patients to appropriate professionals and services.
• Scheduled patient appointments and procedures.
• Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
• Provided helpful assistance by anticipating and responding to needs of patients and family members.
• Obtained proper authorization and identification to release confidential medical records.
• Answered numerous telephone calls per day to schedule appointments and answer patient questions.
• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Built and maintained positive working relationships with patients and staff.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Handled customer service inquiries in person, via telephone and through email.

• Created inventory checklists and stocked housekeeping carts.
• Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
• Sanitized frequented areas and equipment using approved supplies.
• Collected trash from floors within hallways, bathrooms and work areas.
• Supervised and coordinated supplies, equipment, and the activities of employees engaged in cleaning.
• Supervised and inspected the appearance of premises to achieve a high level of cleanliness and customer satisfactions.
• Issued supplies/goods to staff at beginning of shift to control inventory and ensure the availability of proper supplies while controlling expenses.
• Answered incoming calls, scheduled appointments and filed medical records.
• Verified patient insurance eligibility and entered patient information into system.
• Greeted and assisted patients with check-in procedures.
• Responded to inquiries by directing calls to appropriate personnel.
• Engaged with patients to provide critical information.
• Followed document protocols to safeguard confidentiality of patient records.
• Used [Software] to schedule appointments.
• Assisted patients in filling out check-in and payment paperwork.
• Provided exceptional customer service to patients, answering questions and addressing concerns.