Toya Houston
Cleveland,Ohio
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Administrative Assistant
Renaissance Behavioral Health
Cleveland , OH
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Booked airfare, hotel and ground transportation to coordinate office travel.
Customer Service Representative
Cleveland Clinic
Brecksville, OH
09.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Processed customer adjustments to maintain financial accounts.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
- Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in business.
- Managed timely and effective replacement of damaged or missing products.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for Type business.
Specimen Processor
Quest Diagnostics
Cleveland , OH
02.2020 - 09.2020
- Identified issues, analyzed information and provided solutions to problems.
- Set and oversaw quality assurance guidelines for laboratory work.
- Sorted specimens according to priority and difficulty of procedures and recorded all processes in pathology log.
- Documented routine laboratory instrument maintenance and corrective actions.
- Conducted tests correctly to obtain accurate results used to support patients' needs and diagnose conditions.
Dietary Aide
McGregor Nursing Home
East Cleveland , OH
06.2003 - 02.2020
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Associate Of Applied Science - Health Information Management
Cuyahoga Community College
Cleveland, OH 08.2019 -
Skills
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Certification
CPC - Certified Professional Coder
Timeline
Administrative Assistant
Renaissance Behavioral Health
07.2021 - Current
Customer Service Representative
Cleveland Clinic
09.2020 - 07.2021
Specimen Processor
Quest Diagnostics
02.2020 - 09.2020
Associate Of Applied Science - Health Information Management
Cuyahoga Community College
08.2019 -
Dietary Aide
McGregor Nursing Home
06.2003 - 02.2020
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