TOYA A. JACKSON
Acworth,GA
Summary
- Human Resources Manager and Analyst Talent Management |Recruitment| Benefits Administration Leading HR professional with expertise in all facets of policies, project plans, payroll, financial analysis, and numerous program developments and functions within high-profile corporations. Experienced in HCM Modules like Time Management, US & Canadian Payroll, Personnel Administration, Organization Management and Employee Relations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Proven track record in various functions including HR consulting, benefits, & compensation. Strong understanding and knowledge of administration, recruiting, employee relations, labor laws, unemployment, and federal compliances.
- Employee Engagement
- Lifion, Peoplesoft
- Strategic Planning
- Vendor Relationships
- Employment Law
- Coaching & Mentoring
- Workforce Planning/Analytics
- Compensation Mgmt.
- Talent Acquisition
- HRIS Systems
- Employee Retention
- WFN, Peoplesoft, Vantage
Accurate Applications Analyst proficient in designing and building new applications and modules to accommodate business requirements. A methodical and competent professional with software optimization and troubleshooting expertise. Eager to apply these talents and a superior work ethic to a new position.
Overview
11
11
years of professional experience
Work History
ADP
Atlanta, GA
10.2021 - 01.2023
COX ENTERPRISE
Atlanta, GA
11.2021 - 04.2022
CARE CONNECTION
Atlanta, GA
01.2021 - 10.2021
HR Applications Analyst
05.2019 - 01.2020
- Ensured engagement with staff members to support all HR, Payroll, Employee Relations, and Benefits functions, including processing tools, maintenance of payroll, benefit reporting and success factors
- Handled and resolved Tier 2 & Tier 3 level task/cases
- Processed open enrollment benefits, and changes
- Completed any dependent care processing and verifications through Aetna
- Analyzed and resolved semi-weekly Benefits error reports
- Monitored system performance and alerts management of any system functionality issues
- Troubleshoot and resolved timekeeping support inquiries, creation/updating deletion of licenses; creation/assignment of hyper finds accts and access in Kronos
- Forecast compensation reviews, principals, programs & Practices
- Lead special projects (including continuous improvement initiatives) to help meet business needs and budget objectives
- KEY CONTRIBUTIONS
- HR Technology data changes through careful analysis and cultivating long-term resolutions
- Enhances goals and performance by troubleshooting issues related to timekeeping, DCV, KYN, Access, creation of accounts, Passwords
- Processed payroll utilizing Peoplesoft
- Processed all Know Your Numbers, Dependent Care Verification, and reinsurance of benefits
- Serves as the specialist on leave and benefits issues, including general information about retirement benefits, resolution of health benefits issues, and advises on insurance coverage options.
Payroll Manager/HRBP
06.2018 - 05.2019
- Prepare and submit all Federal, State, County & Local tax reports
- Reconciled and confirmed accuracy of payroll
- Performed payroll banking functions, set-up employees for direct deposit, ACH files to the bank, verify
- Bank records on submission date and effective date
- Managed the daily payroll processing for up to 150 employees in multiple states utilizing WFN
- Coordinated payroll policies and procedures with Human Resources and Accounting
- Issued appropriate reports to Managers and staff
- Perform compensation reviews
- Performed employment verifications
- HR Technology data changes through careful analysis and cultivating long-term resolutions
- Enhanced goals and performance by troubleshooting issues related to timekeeping, DCV, KYN, Access, creation of accounts, Passwords
- Processed payroll utilizing Vantage & Peoplesoft
- Processed all Know Your Numbers, Dependent Care Verification, and reinsurance of benefits
- Facilitated process implementations through automation functions and creating new interfaces.
HR Imp. Consultant
ADP
10.2015 - 04.2018
- Consult with clients to deliver comprehensive, solution
- Analyze existing systems, interface requirements, business processes
- Partner with clients to understand their business and related needs
- Advise and consult clients on the ADP Lifion HCM Solutions, make recommendations based on their individual needs
- Configure Lifion product for clients, per specific specifications
- Successfully trained all new users on new Lifion products, ADP processes, changes, success factors and SAP HR tools
- Consistently analyze the current systems to guarantee top-tier results for clients
- Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise
- KEY CONTRIBUTIONS
- Establish vital relationships with key vendors and clients, leading to improved partnerships
- HR Lead on complex projects such as dealing with HR issues that hinder operation until completed.
Human Resources Manager/Payroll (Contractor)
SK C&C USA, INC
Alpharetta, GA
05.2015 - 10.2015
- Managed new hire and onboarding for all new employees through interviewing, processing transfers, lateral moves, terminations, monthly reports, payroll updates, unemployment, and workers’ compensation
- Organized materials, led diversity training, and kept an accurate record of the training roster of attendees
- Completed employee investigations, including the preparation of documentation, while enforcing strict confidentiality
- Worked with executive team particularly the Vice President, through organizational restructurings during a large merger, which created a more flexible workforce
- KEY CONTRIBUTIONS
- Strengthened imperative professional partnerships and the development of relationships with clients and staff
- Handled full multi-state payroll processing using ADP WFN, ETIME, along with providing HR operational support to management and leadership.
Human Resource Director / Finance
LIVING WELL HOME HEALTH CARE
Huntington Woods, MI
01.2012 - 04.2015
- Developed a plan that transformed the payroll processing system utilizing ADP Vantage and improved revenue by more than 25%
- Managed and trained 35 employees on operations, labor laws, and compliance needs
- Improved all financial transactions by monitoring AP/AR, payroll, reconciliations, Medicaid & Medicare claims
- Studied HR metrics and key indicators to advance hiring, recruitment & compensation
- Implemented the redirection of policy and procedure manuals and orientation materials
- Investigated employee relations issues involving job abandonment, tardiness, and FMLA; recommending procedure changes to conform to government guidelines and standards
- Assists supervisors in planning and carrying out projects to inform employees regarding a range of available Work life programs regarding childcare, emergency back-up dependent care, opportunities to participate in charitable community initiatives
- Handled compensation reviews, programs, and practices
- Benefits Administration, flexible work schedules, domestic partner benefits, Take Your Child to Work events, workplace flexibility, paid time off, caring for dependents and elderly relatives, financial support, recreation, stress and health management, and related programs
- KEY CONTRIBUTIONS
- Cultivated a new employee recognition program/training that highlighted perspectives of the staff
- Carefully researched a better health insurance plan that benefitted all employees.
Education
Master of Health Administration - Health Administration
Central Michigan University
Bachelor of Science - Human Resource/Organizational Administration
Central Michigan
Skills
- Professional Systems and Skills:
- HRIS, Paycom, Success Factors, PeopleSoft, SAP, ADP Vantage, Benefits, Paychex, Access, Kronos, QuickBooks, MDI, Practice Fusion, WFN, Nova Time, ETime, MS Office Suite (Word, Excel, PowerPoint, Outlook
Affiliations
AMA -American Management Association /HRPA- Human Resources Professional Association
Timeline
COX ENTERPRISE
11.2021 - 04.2022
ADP
10.2021 - 01.2023
CARE CONNECTION
01.2021 - 10.2021
HR Applications Analyst
05.2019 - 01.2020
Payroll Manager/HRBP
06.2018 - 05.2019
HR Imp. Consultant
ADP
10.2015 - 04.2018
Human Resources Manager/Payroll (Contractor)
SK C&C USA, INC
05.2015 - 10.2015
Human Resource Director / Finance
LIVING WELL HOME HEALTH CARE
01.2012 - 04.2015
Master of Health Administration - Health Administration
Central Michigan University
Bachelor of Science - Human Resource/Organizational Administration
Central Michigan
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