Toya Kinney
Bennettsville,SC
Summary
Methodical Senior Quality Analyst experienced in software development processes and optimal testing strategies. Helps teams produce exceptional products by offering in-depth quality assurance support. Open and clear communicator with good multitasking skills, organized nature and strong attention to detail.
Overview
16
16
years of professional experience
Work History
Senior Quality Assurance Analyst
BlueCross BlueShield Of SC
06.2013 - Current
- Perform focused audits for various operations functions, ensure quality standards and procedures are being followed.
- Documents all findings of analysis, implement new procedures, recommends organizational changes to reduce errors
- Provide feed back and generates reports for operations
- Trains new employees
- Assist with special projects, assist co-workers, etc.
- Monitored activities and supporting systems to meet compliance regulations.
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings.
- Proposed development and testing improvements to positively impact usability, function and performance.
Tax Preparer (Seasonal)
Jackson Hewitt Tax Service
11.2019 - 04.2022
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Customer Service Representative
ADP / Spherion Staffing
04.2012 - 04.2013
- Performed Data entry.
- Review Correspondence
- Managed over 50 customer calls per day.
- Interview new hires for tax credit for employers.
- Performed professional and courteous customer service.
Hazard Insurance Processor
Assurant Insurance Processor
02.2011 - 10.2011
- Data entry
- Answer phones
- Disburse payments
- Verify home insurance for Wells Fargo Home Mortgage.
Customer Service Representative / Resolution Specialist / Trainer
Sykes
11.2008 - 11.2010
- Data entry
- Answer phones
- Take payments
- Perform audits
- Troubleshoot devices
- I trained new hires for ATT cellular phone service.
Administrative Secretary
Prince George Healthcare
06.2007 - 09.2008
- Admissions
- Data entry
- Answer phones
- Maintain charts and diet orders
- Promptly respond to inquiry from medical doctors, clients and staff members.
Education
Health Insurance Billing / Medical Coding Series Certificate -
Florence Darlington Technical College
Florence, SC12.2016
Associate of Arts in Health Care Administration -
University of Phoenix
Phoenix, AZ06.2013
Medical Office Clerical Assistant -
Williamsburg Technical College
Kingstree, SC05.2010
General Equivalency Diploma -
Jamaica Learning Center
Jamaica, NY02.1996
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Medical Terminology
- Medical Coding / Billing
- Payer Compass
- Creative Problem Solver
- Strong Communication Skills
- Mentoring and Training
- Accurately Follows Directions
- Organizational and time management skills
- Controls Recommendation
- Access use
- SAS
Timeline
Tax Preparer (Seasonal)
Jackson Hewitt Tax Service
11.2019 - 04.2022
Senior Quality Assurance Analyst
BlueCross BlueShield Of SC
06.2013 - Current
Customer Service Representative
ADP / Spherion Staffing
04.2012 - 04.2013
Hazard Insurance Processor
Assurant Insurance Processor
02.2011 - 10.2011
Customer Service Representative / Resolution Specialist / Trainer
Sykes
11.2008 - 11.2010
Administrative Secretary
Prince George Healthcare
06.2007 - 09.2008
Health Insurance Billing / Medical Coding Series Certificate -
Florence Darlington Technical College
Associate of Arts in Health Care Administration -
University of Phoenix
Medical Office Clerical Assistant -
Williamsburg Technical College
General Equivalency Diploma -
Jamaica Learning Center
Similar Profiles
JAMIE WILSONJAMIE WILSON
Benefit Files Analyst II (BlueChoice Operations) at BlueCross BlueShield of SCBenefit Files Analyst II (BlueChoice Operations) at BlueCross BlueShield of SC
Lacie PennyLacie Penny
Senior Medical Reviewer at BlueCross BlueShield of SCSenior Medical Reviewer at BlueCross BlueShield of SC
De'Shonda SchofieldDe'Shonda Schofield
Claims Customer Service Advocate II/(FSA,HSA,HRA,) at BlueCross BlueShield of SCClaims Customer Service Advocate II/(FSA,HSA,HRA,) at BlueCross BlueShield of SC
Alicia BrownAlicia Brown
Senior Operations Analyst at BlueCross BlueShield of SCSenior Operations Analyst at BlueCross BlueShield of SC
Alex WilliamsAlex Williams
Administrative/Training Lieutenant at Marlboro County Sheriff's Office & Detention CenterAdministrative/Training Lieutenant at Marlboro County Sheriff's Office & Detention Center