Toya Sanders
Humble,TX
Summary
Versatile Registered Dental Assistant with a proven track record at AMDPI/Heartland Dental, enhancing patient care and streamlining dental operations. Skilled in digital radiography and Dentrix, with a detail-oriented mindset that significantly improves office efficiency. Excelled in customer service, boosting client satisfaction and loyalty through empathetic engagement and proficient issue resolution.
Overview
24
24
years of professional experience
Work History
Registered Dental Assistant
AMDPI/Heartland Dental
01.2008 - Current
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Typed patient data into computer system using [Software] while following privacy laws and maintaining high-level accuracy.
- Documented patient dental health information, medical history, and vital signs for future reference.
Customer Service Representative
Telaperformance Technologies
04.2005 - 01.2008
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Shipping and Receiving Clerk
William Sonoma
08.2000 - 04.2005
Education
Associate of Science -
Lone Star College
Houston, TX07-2018
Skills
- Detail-oriented mindset
- Digital radiography proficiency
- Dental software fluency
- Dental office administration
- Insurance Billing
- Insurance claims processing
- Dentrix proficiency
- Four-handed procedures
Timeline
Registered Dental Assistant
AMDPI/Heartland Dental
01.2008 - Current
Customer Service Representative
Telaperformance Technologies
04.2005 - 01.2008
Shipping and Receiving Clerk
William Sonoma
08.2000 - 04.2005
Associate of Science -
Lone Star College
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