Toya Sullivan
Indianapolis,IN
Summary
Accomplished Flight Attendant offering over 26 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
28
28
years of professional experience
Work History
Flight Attendant
Republic Airways
06.2009 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Ensured safety and comfort of customers onboard aircraft.
Flight Attendant
Delta Air Lines, Inc
09.1996 - 06.2008
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Relayed updates and information to passengers after confirming key details with pilot.
- Used excellent customer service skills in addressing passengers' needs.
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Reliability and punctuality
- Hospitality service expertise
- Professional Appearance
- Verbal and written communication
- Safety Procedures
- Public Speaking
- Emergency Procedures
- Cultural Awareness
- Leadership Qualities
- Passenger Assistance
Languages
Spanish
Full Professional
Timeline
Flight Attendant
Republic Airways
06.2009 - Current
Flight Attendant
Delta Air Lines, Inc
09.1996 - 06.2008
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