Summary
Overview
Work History
Education
Skills
Timeline
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Toya Wade

Manteca,CA

Summary

Accomplished Supervisor-Auditor at C&S Wholesale, adept in developing audit strategies and enhancing financial compliance through emotional intelligence and team leadership. Expert in fraud detection, I significantly mitigated audit risks and improved operational efficiency. Skilled in training staff and leveraging performance metrics for optimal results.

Overview

13
13
years of professional experience

Work History

Supervisor-Auditor

C&S Wholesale
Stockton, CA
02.2018 - Current
  • Developed staff expense and reimbursement tracker to reduce user errors and increase reporting accuracy.
  • Researched changes in laws to maintain adherence to financial regulations.
  • Developed audit strategies, plans, programs and procedures in compliance with professional standards.
  • Investigated reported incidents or suspected violations of applicable rules and regulations.
  • Appraised adequacy of internal control systems by completing audit questionnaires.
  • Wrote reports, authored papers and organized supporting documentation.
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Performed audits of operational and financial areas to check compliance.
  • Mitigated annual audit risks and developed final certification reports for small businesses.

Claims Recoup & Collection Analyst

TEEMA Group
Phoenix, AZ
01.2012 - 02.2018
  • Collaborated closely with other teams to ensure timely resolution of issues.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Wrote appeal letters to insurance companies for denial of claims.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Monitored customer account activity for changes that may affect collection efforts.
  • Conducted regular reviews of customer accounts for accuracy and completeness of information.
  • Provided excellent customer service while communicating effectively over the phone or via email and chat services.
  • Researched and identified customer payment trends, creditworthiness, and delinquency history.
  • Answered customer questions regarding account discrepancies or problems.
  • Negotiated credit extensions and waivers when necessary.
  • Utilized various software applications to update records, track payments, and generate reports.

Education

High School Diploma -

A.A. Stagg High
Stockton
06-2005

Skills

  • Emotional intelligence and empathy
  • Team leadership and development
  • Decision-making under pressure
  • Fraud detection techniques
  • Training and mentoring staff
  • Performance measurement metrics

Timeline

Supervisor-Auditor

C&S Wholesale
02.2018 - Current

Claims Recoup & Collection Analyst

TEEMA Group
01.2012 - 02.2018

High School Diploma -

A.A. Stagg High

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