Toya Windom
Southaven,MS
Summary
Committed Educational Professional with demonstrated success contributing innovation and creativity to educational institutions. Sound knowledge of school systems, learning styles and student development. Dedicated to improving school curriculum and assisting students with unique learning needs.
Overview
16
16
years of professional experience
Work History
Education Program Manager (Remote)
Christ Community Health Services
02.2023 - Current
- Lead student recruitment efforts in collaboration with national AHEC (Area Health Education Center) communications, administration staff, and others to recruit 35+ medical, dental, and pharmacy students per academic year.
- Conduct academic advisement services for students on monthly basis to maintain educational progression and facilitate site rotations.
- Provide coaching and guidance to medical students and residents with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Supervise review and selection process for student nominations, applications, and other programs to ensure adherence to all policies
- Serve as primary resource for medical professionals and other program participants (e.g., external project clients)
- Assess completion of program requirements and follow-up as needed, providing direction (e.g., advice on required courses, etc.)
- Evaluate and improve programs to align with goals and objectives, track and assess program metrics, summarize project reports, and provide program updates and final reports for partners such as Graham leadership and program donors
- Develop relationships and communicate with program partners/supporters, including Meharry Medical, Baptist Health Science University, and other Memphis community partners.
- Coach team members on productivity strategies to accomplish challenging goals while maintaining 90% retention rate.
- Designed and implemented educational programs and events such as Trunk or Treat giveback and Children Dental Awareness giveback at under resourced schools in Memphis.
- Conducted surveys with students upon course completion to gather feedback for improvement
- Designed content for 10+ didactic courses and educational workshops per semester
Professional Scorers (Contract Worker)
Pearson
02.2023 - Current
- Evaluate 1000+ weekly student responses to open-ended questions in reliable manner and scores according to customer customer-supplied scoring guide
- Successfully internalizes training and customer scoring guide
- Efficiently multitask on various virtual platforms.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
Virtual Tutor/ Facilitator (Contract Worker)
Varsity, Inc.
12.2022 - Current
- Maintains a growth mindset toward student learning and teaching practice while motivating students towards learning and studying to build self-confidence and reduce fear of failure.
- Serves as a role model for students while collaborating effectively with parents and the organization to increase student performance
- Facilitate individual, small group, and large group student tutoring and workshops.
- Collaborate with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutor diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Taught students remotely using online video chat platform and other delivery channels.
Human Resource & Budget Manager (Contract Worker)
Kindred Place, Inc.
07.2022 - 11.2022
- Worked closely with account team to identify areas to improve cash flow and leverage tools to improve cash flow from contracts.
- Arranged service delivery to 20-30 active contracts by overseeing workers, coordinating resources and setting schedules.
- Advised and assisted senior leaders regarding performance and conduct issues through effective listening, investigation, and documentation; applied judgment and decision-making to recommend solutions and facilitated corrective action when needed
- Managed, supervised and controlled execution of contracts ranging from $50,000 to $1Million.
- Performed onboarding activities, including preparing offer letters, distributing new hire paperwork, and conducting new hire orientation. I also participated in payroll preparation by providing relevant data (absences, bonuses, leaves, etc.).
- Served as a resource person on employment, compensation, and benefits and provided requested information from appropriate human resources policies and procedures in response to department representatives, employees, or official inquiries
- Prepared reports and communicates financial information to Executive Director while managing and leading daily operations of payroll, billing, accounts receivable, accounts payable and financial operations, including grants and insurance
- Managed grant contracts including invoicing, collection, reporting maintenance, and aging record of grants.
Program Manager
University of Tennessee Health Science Center
09.2018 - 07.2022
- Lead grant proposal development for 15-30 grants monthly and submission (pre-award/post-award) while preparing and submitting documents for research proposals, sub-awards, contracts, and agreements to include drafting proposals/LOIs, grant application narratives, and detailed budgets and collaborating with multiple site PIs, program staff, finance, and Executive Director to ensure accuracy and timely submissions.
- Managed total financial affairs of awarded funds from grants, research contracts, trust funds and gifts, while also preparing activity reports on monthly, quarterly, and annual basis.
- Provided training and mentorship for research coordinators, researchers, and other medical staff to ensure compliance with department policies, procedures, and administrative decisions.
- Served as liaison between Department of Medicine, Department of Preventive Medicine, Office of Sponsored Programs, St. Jude, Methodist University Hospital, and Regional One Hospital to implement policies and procedures that will affect employees.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and program directors.
- Demonstrated strong writing and presentation skills to develop briefs, project narratives, scope of projects, memorandums and analytical reports for clients.
Business Operations & HR Manager II- Enrollment Services
Mississippi State University
05.2011 - 09.2018
- Developed and managed approximately 10 budgets totaling $6 million annually and related financial activities for Enrollment Services to include Enrollment Marketing, Financial Aid, Orientation & Events, Student Recruitment, and Undergraduate Admissions & Scholarships while also analyzing and interpreting monthly variance reports and developing comparisons between budgeted and actual expenditures, and meeting with directors monthly to discuss updates
- Served as liaison between management team and operational programs
- Supported programs by developing administrative operational systems to ensure proper controls and efficient reporting of expenses and revenue
- Ensured all contractual, fiscal, billing, and reporting requirements were achieved and program compliance with organizational policies and procedures
- Researched potential new programs/ proposals and coordinated annual budget presentations to programs
- Managed audits, payroll and leave processing, human resource documentation, employee travel vouchers, and procurement of large/small-scale office products
- Managed 15 professional staff members, 4 graduate assistants, and 20 student workers.
Office Associate/Admissions & Orientation
Mississippi State University
09.2008 - 04.2011
- Assisted in designing, planning, developing, and implementing new and transfer student orientation sessions.
- Ordered office supplies for over 150 employees while adhering to state contracts while decreasing overall office expenditures by 20% yearly.
- Performed budget transfers and processed journal vouchers, direct payments, invoices, and monthly credit card statements in BANNER
- Improved organizational processes within office and assisted prospective students in university admission
- Purchased supplies for entire department.
NCAA Athletic Academic Tutor
Mississippi State University
07.2008 - 09.2008
- Tutored specifically assigned NCAA /MSU student-athletes, covering their semester curriculum
- Assisted athletes in improving academic achievement by meeting with them regularly to clarify learning problems and work on study skills
- Completed detailed session reports at end of each tutoring session detailing work accomplished, work remaining, and athlete’s behavior.
- Built rapport with top ranked NCAA athletes while maintaining confidentiality and increasing 85% of student grades and GPAs
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Created special handouts, study guides, and enrichment materials to boost student knowledge
Office Coordinator Human Resources Training
University of Memphis
07.2008 - 09.2008
- Arranged special events, workshops, meetings, presentations, travel, and other training related activities
- Monitored and updated HR and training expenditure budgets, while also assisting employees during training classes and new employee orientation
- Managed all activities related to class registration and maintaining an accurate database using PC Compliance, BANNER, and Resource 25 and preparing monthly attendance and budgetary reports as directed.
Education
Ed.D. - Educational Leadership, Higher Education Leadership
University of Memphis
05.2024
M.B.A. - Business Administration
Mississippi State University
12.2010
B.B.A. - Business Management
Mississippi State University
05.2007
Skills
- Cayuse
- Concur
- Banner
- Microsoft Office
- Adobe Photoshop
- Operations Management
- Human Resource Management
- Payroll Management
- Budget Development and Management
- Grant Execution
- Contract Negotiation
- Talent Recruitment
- Procurement
- Contract Development
Activities And Volunteer Work
- UTHSC—Diversity and Equity Certification
- Mike Conley Bowl 'n Bash coordinator
- UTHSC Young Professionals member
- Norfleet Forum event director
- Assets for Independence Grant Manager
- 15 Laws for Growth Seminar participant
- Society for Human Resource Management (SHRM) Member
- Satisfactory Academic Progress (SAP) Committee Chair
- Camden Cares Volunteer Chair
- Fiscal Affairs Business Group Committee
- U6 Head Soccer Coach
- Montgomery Hall Building Manager
Timeline
Education Program Manager (Remote)
Christ Community Health Services
02.2023 - Current
Professional Scorers (Contract Worker)
Pearson
02.2023 - Current
Virtual Tutor/ Facilitator (Contract Worker)
Varsity, Inc.
12.2022 - Current
Human Resource & Budget Manager (Contract Worker)
Kindred Place, Inc.
07.2022 - 11.2022
Program Manager
University of Tennessee Health Science Center
09.2018 - 07.2022
Business Operations & HR Manager II- Enrollment Services
Mississippi State University
05.2011 - 09.2018
Office Associate/Admissions & Orientation
Mississippi State University
09.2008 - 04.2011
NCAA Athletic Academic Tutor
Mississippi State University
07.2008 - 09.2008
Office Coordinator Human Resources Training
University of Memphis
07.2008 - 09.2008
Ed.D. - Educational Leadership, Higher Education Leadership
University of Memphis
M.B.A. - Business Administration
Mississippi State University
B.B.A. - Business Management
Mississippi State University