TOYA C. BUTLER
Whitewater,WI
Summary
Dynamic professional with a proven track record. Demonstrating excellence in client services and project management, improving processes and team efficiency. Skilled in relationship building and event coordination, consistently achieving project goals and elevating customer satisfaction.
Overview
20
20
years of professional experience
Work History
Landscaping Assistant
University of Wisconsin - Whitewater
Whitewater, Wisconsin
08.2024 - Current
- Assist in the development of landscape designs and plans.
- Mow lawns, trim shrubs, plants, and trees.
- Operate a variety of landscaping equipment.
- Reports and projects as requested.
Front Desk Agent
Residence Inn Marriott
Milwaukee, Wisconsin
09.2018 - 05.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
Retail Sales Associate
TJ Maxx Distribution Center
Sheboygan, Wisconsin
03.2022 - 03.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Collections Supervisor
Lone Star Overnight LP
Austin, Texas
07.2004 - 07.2013
- Implemented systems and procedures designed to improve overall efficiency within the department.
- Assisted in developing training materials for new hires in the Collections Department.
- Produced monthly reports detailing progress against established goals for collections activity.
Education
Bachelor of Arts - Communications
University of Wisconsin, Whitewater
Whitewater, WI06-2026
Certificate - Real Estate
Austin Community College
Austin, TX12-2012
Skills
- Professional development coaching
- Client resolution
- Negotiations
- Credit Reporting
- Staff Coaching
- Collections Procedures
- Process Improvements
- Team Supervision
- Call Management Systems
- Cross-selling products and services
- Relationship Building
- Customer care
- Performance monitoring
- Project Management
- Logistics Coordination
- Budget Administration
- Team Training
Timeline
Landscaping Assistant
University of Wisconsin - Whitewater
08.2024 - Current
Retail Sales Associate
TJ Maxx Distribution Center
03.2022 - 03.2023
Front Desk Agent
Residence Inn Marriott
09.2018 - 05.2024
Collections Supervisor
Lone Star Overnight LP
07.2004 - 07.2013
Bachelor of Arts - Communications
University of Wisconsin, Whitewater
Certificate - Real Estate
Austin Community College
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