Toyah Allen
Prairie View
Summary
Motivated and organized Janitorial Supervisor with one year of experience managing cleaning operations and leading teams to maintain high standards of cleanliness and safety. Skilled in scheduling, team coordination, and ensuring compliance with health regulations. Recognized for strong communication, attention to detail, and the ability to create a positive and efficient work environment.
Overview
12
12
years of professional experience
Work History
Clerk
UPS
08.2018 - 12.2020
- I work customer counter
- I ask for tracking numbers, look up packages and extract them from the hold cage
- Addressed guest complaints and resolved issues to promote satisfaction.
- Operated cash register to accurately complete customer financial transactions.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
Package Handler
UPS
08.2018 - 12.2020
- Followed verbal and written instructions to properly move and ship products.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
- Communicated with supervisors about delays or other issues with shipments.
Custodian/Janitorial Lead
SSC
03.2017 - 08.2018
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Checked in and stocked inventory throughout facility.
- Kept building spaces premises clean inside and outside.
Team 2 Floor Worker
Goodwill Industries
01.2016 - 07.2016
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Cashier/Cook
Wingrita
08.2015 - 01.2016
- Costumer service , great talking skills
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Fountain Worker
Sonic Drive-in
12.2014 - 08.2015
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Trained and assisted new kitchen staff members.
Server
Sodexo
09.2013 - 12.2014
- Delivered exceptional service to students and faculty in a fast-paced dining environment, ensuring a positive dining experience.
- Maintained a clean and organized dining hall by following strict hygiene and sanitation standards.
- Assisted chefs with food preparation and basic cooking tasks, contributing to the timely delivery of meals.
- Demonstrated a strong work ethic and positive attitude, earning recognition for reliability and teamwork.
- Applied excellent interpersonal and communication skills to engage with diverse individuals, fostering a welcoming environment.
Cashier
Burger King
01.2009 - 05.2009
- Responsibilities
- I was a cashier and also clean the common area and restrooms
- Skills Used
- People Skills and cleaning technique
Education
High School Diploma -
Westfield Highschool
Houston, TX 05-2009
Skills
- Customer Service
- Managerial skills
- Time Management
- Organization and Attention to Detail
- Problem-Solving
- Technical Proficiency
- Team Collaboration
- Adaptability
- Communication Skills
- Physical Stamina
- Knowledge of Shipping and Mailing Systems
- Familiarity with Logistics or Supply Chain Operations
- Cash Handling or Transaction Processing
Assessments
Customer Focus & Orientation, Highly Proficient, 02/01/20, https://share.indeedassessments.com/share_to_profile/67b4a231610cc65526793eb1256eea2aeed53dc074545cb7
Timeline
Clerk
UPS
08.2018 - 12.2020
Package Handler
UPS
08.2018 - 12.2020
Custodian/Janitorial Lead
SSC
03.2017 - 08.2018
Team 2 Floor Worker
Goodwill Industries
01.2016 - 07.2016
Cashier/Cook
Wingrita
08.2015 - 01.2016
Fountain Worker
Sonic Drive-in
12.2014 - 08.2015
Server
Sodexo
09.2013 - 12.2014
Cashier
Burger King
01.2009 - 05.2009
High School Diploma -
Westfield Highschool
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