Summary
Overview
Work History
Education
Skills
Timeline
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TOYALE GRIFFIN

Saint Louis,MO

Summary

To obtain a position with a growing company where my skills and abilities will contribute to the profitability of the company as well as increase my knowledge in customer service.

Overview

5
5
years of professional experience

Work History

Store Manager

Charolette Russe
09.2022 - Current
  • Payroll
  • Scheduling staff
  • Marketing
  • Train staff on proper cash handling
  • Analyze sales data for
  • Assisted with hiring, training and mentoring new staff members.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

Customer Service 2 Rep/ Debit Card Rep.

Commerce Bank
06.2022 - Current
  • Assisting customers with card activations, Fund Transfers and Filing ACH disputes, Updating and Upgrading customers accounts, Reporting Lost/ Stolen Debit and Credit Cards, Reviewing and Trouble shooting to solve issues with cards and accounts

Theater Support/ Floor Support (AMC)

Concentrix Call Center
06.2020 - 05.2021
  • Answered FAQs via emails for customers, Assisted with checking and approving staff emails, Resetting passwords and approving refunds, Merging and Cancelling theater accounts, Assisted with escalations

Tier 2 Representative (Anthem Blue Cross Ins)

Concentrix Call Center
09.2019 - 06.2020
  • Revised customers contracts and policies, Claim adjustments, Reviewed medication, health, and dental coverage with clients, Made third party calls to doctors and other insurance companies regarding the customer's benefits and claims, Wrote and submitted appeals for customers

Education

Associate of Arts, General Transfer Studies -

Forest Park College
Saint Louis, MO
05.2012

High school Diploma, General Transfer Studies -

Kirkwood High
Kirkwood, MO
06.2005

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization

Timeline

Store Manager

Charolette Russe
09.2022 - Current

Customer Service 2 Rep/ Debit Card Rep.

Commerce Bank
06.2022 - Current

Theater Support/ Floor Support (AMC)

Concentrix Call Center
06.2020 - 05.2021

Tier 2 Representative (Anthem Blue Cross Ins)

Concentrix Call Center
09.2019 - 06.2020

Associate of Arts, General Transfer Studies -

Forest Park College

High school Diploma, General Transfer Studies -

Kirkwood High

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TOYALE GRIFFIN