Toyan Calvert
Sandy Springs,Ga
Summary
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Overview
11
11
years of professional experience
Work History
Speciality Appointment Scheduler
Kaiser Permanente
07.2022 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
Business Office Coordinator
Marietta Surgical Center
03.2021 - 07.2022
- Developed correspondence letters, memos, and emails.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Coordinated schedules for multiple departments, ensuring smooth business operations.
- Provided administrative support such as preparing meeting agendas, taking minutes, maintaining calendars, booking travel arrangements when necessary.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Administrative Assistant
Swedish Medical Center
12.2018 - 03.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintained inventory of office supplies and placed orders.
Patient Service Representative
Health Images
11.2013 - 10.2019
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
Education
Associate of Applied Science - Health Care Administration
Pima Community College
Tucson, AZ04-2018
Skills
- Remote work capabilities
- Schedule coordination
- Insurance verification
- Patient scheduling
- Attention to detail
- Patient registration
- Teamwork and collaboration
- Microsoft Office Suite
- Customer service
- Problem-solving
- Schedule management
- Payment processing
Timeline
Speciality Appointment Scheduler
Kaiser Permanente
07.2022 - Current
Business Office Coordinator
Marietta Surgical Center
03.2021 - 07.2022
Administrative Assistant
Swedish Medical Center
12.2018 - 03.2021
Patient Service Representative
Health Images
11.2013 - 10.2019
Associate of Applied Science - Health Care Administration
Pima Community College
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