Toya S. Pace
Ann Arbor
Summary
Passionate Human Services Practitioner experienced in housing case management serving at-risk individuals. Skilled in client assessment and interviewing. Focused on team collaboration to improve client transition and onboarding.
Overview
5
5
years of professional experience
Work History
Family Services Case Manager
Avalon Housing
07.2023 - Current
- Provide ongoing, assertive outreach and engagement to clients in their homes, or in the community.
- Develop and implement housing stability plans.
- Coordinate with community partners to increase access to housing support services.
- Collaborate with property management to facilitate eviction prevention efforts.
- Conduct ongoing assessments to identify individual needs.
- Assist clients with a successful transition from homelessness.
- Encourage client self-sufficiency to enhance the quality of life.
FAMILY RESOURCE CASE MANAGER
Wayne-Westland Community School District
06.2022 - 05.2023
- Provided case management for homeless students, and students in foster care.
- Supported the basic needs of underserved students and families.
- Referred families to community resources and state agencies.
- Collaborated with state and local social service agencies.
- Conducted thorough assessments of student and family situations, identifying issues, goals, and necessary interventions.
- Maintained up-to-date case files and documentation using Google Drive.
AT-RISK STUDENT INTERVENTIONIST
Wayne-Westland Community School District
11.2021 - 06.2022
- Connected students and families with available resources to alleviate or eliminate barriers to self-sufficiency.
- Promoted school-wide social-emotional learning.
- Provided a broad range of proactive and reactive behavior interventions for students.
- Assisted staff and administrators with developing and implementing effective techniques for improving student behavior.
- Facilitated restorative circles and conflict resolution with high school students.
HOMELESS LIAISON
Redford Union School District
09.2020 - 06.2021
- Implemented community outreach and systems for identifying homeless students.
- Linked families to shelters, food banks, and other needed resources.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
Education
Certificate of Completion - Trainer and Facilitator of Restorative Practices
Eastern Michigan University
Ypsilanti, MI08.2022
Associate of Arts (AAHUST) - Human Services
Washtenaw Community College
Ann Arbor, MI07.2018
Skills
- Case management
- Life skills teaching
- Motivational interviewing
- Organization and time management
- Strong verbal and written communication
- Problem-solving
- Needs assessment
- Cultural competence
- Documentation management
Certifications and Achievements
- Human Services Board Certified Practitioner , National Organization for Human Services/Center for Credentialing.
- Ann Arbor City Commissioner, Ann Arbor Renters Commission.
- Registered Social Service Technician , Licensed - State of Michigan Board of Social Work.
Timeline
Family Services Case Manager
Avalon Housing
07.2023 - Current
FAMILY RESOURCE CASE MANAGER
Wayne-Westland Community School District
06.2022 - 05.2023
AT-RISK STUDENT INTERVENTIONIST
Wayne-Westland Community School District
11.2021 - 06.2022
HOMELESS LIAISON
Redford Union School District
09.2020 - 06.2021
Certificate of Completion - Trainer and Facilitator of Restorative Practices
Eastern Michigan University
Associate of Arts (AAHUST) - Human Services
Washtenaw Community College