Toyce Luckie-Spires
Dallas,TX
Summary
Passionate housing specialist with several years of HCV experience. Detail-oriented worker adept at finding housing solutions quickly for all types of applicants. Successful at reviewing applications, verifying assets and assisting in housing transitions.
Experienced Housing Specialist with background in property management, affordable housing programs, and tenant relations. Strengths include knowledge of federal housing laws, strong communication skills, and ability to work effectively with diverse populations. Contributions include streamlining processes, improving tenant satisfaction rates, and advocating for affordable housing initiatives.
Compassionate with background in social and human services, known for productivity and efficient task completion. Possess specialized skills in client assessment, case management, and crisis intervention. Excel in communication, empathy, and problem-solving to support individuals and communities effectively.
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housing Specialist/Special Programs
CGI Federal
Dallas, TX
11.2022 - 02.2025
- Remotely processed interim and annual recertification's for the Housing Choices Voucher program as well as Public Housing, Family Self-Sufficiency and Home ownership clients.
- Ensured accuracy of rent calculations according to current HUD guidelines.
LIPH Leasing Specialist/Application Processor/Reception
Kokomo Housing Authority
Kokomo, Indiana
12.2018 - 08.2022
- Responsible for maintaining tenant files for clients on the HCV and LIPH Programs.
- Maintaining and updating wait list applications for the LIPH and HCV programs.
- Displayed customer service will greeting clients in person and on the phone.
- Facilitated tenant applications and lease agreements for public housing units.
- Maintained accurate tenant records and updated databases regularly for housing authority oversight.
- Collaborated with local agencies to connect residents with supportive services and resources.
- Received, checked and processed applications for new leases.
- Contacted and followed up with tenants on renewal notices.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Conducted background checks on applicants.
- Kept records of correspondence with residents and tenants.
- Explained policies and procedures to tenants and enforced rules.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Escalated critical issues to property manager to promote immediate resolution.
- Provided excellent customer service to both current tenants and prospective renters throughout the leasing process.
- Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
- Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
- Scheduled tours so interested parties could view available units and see facilities.
- Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Processed housing applications for low-income families and individuals.
- Reviewed documentation for compliance with housing authority guidelines.
- Maintained accurate records of application status and case files.
- Assisted applicants in understanding program eligibility requirements and procedures.
- Conducted interviews to gather necessary information from applicants.
- Coordinated with external agencies to verify applicant information and resources.
- Ensured timely communication with applicants regarding their application status.
- Conducted background checks, reference checks, and credit checks on applicants.
- Managed the offer letter process from start to finish; including preparing letters, obtaining approvals, tracking acceptances and declines.
- Maintained records of all applicants throughout the recruitment process in accordance with applicable laws and regulations.
- Participated in career fairs and other recruiting events as needed.
- Processed incoming applications and ensured that all information was properly entered into the system.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Dietary operator/Head Cook
Touchpoint/St. Vincent Hospital
Kokomo, IN
09.2014 - 09.2018
- Performed duties of Dietary Operator, Head Cook and Tray-Line/Hostess.
- Assisted patients with ordering meals according to special diets and nutritional guidelines.
- Prepared patient meal trays for delivery while checking for special diet guidelines and restrictions.
- Also prepared café meals for staff and visitors while using time management skills and food safety requirement skills.
- Maintained cleanliness of work areas according to hospital standards and protocols.
- Maintained production and quality documentation.
- Assisted in the setup of production lines according to customer specifications.
- Supervised food presentation ensuring quality and consistency in meals served.
- Collaborated with dietitians to customize meal plans for special dietary needs.
- Implemented sanitation procedures to maintain cleanliness in kitchen areas.
- Ensured that all food safety regulations were followed in the kitchen.
- Assisted with menu planning and recipe development when necessary.
Education
Associates of Applied Science - Business Administration
IvyTech College
Skills
- MS Office
- Data Entry
- Telecom
- HCV
- Public Housing
- Head Cook
- Customer Service
- Yardi
- Knok
Tools And Software
- Microsoft Word
- Excel
- 10 key electronic calculators/register
- Copier
- Fax
- Other office equipment
Skills Summary
10, 2, 10, 3, 8, 2, 10, 3, 8, 4, 10, 3
Experience Years
5
Certification
- ServSafe Certificate#6536167
- Basic First Aid
- CPR and AED
- NHA Medical Administrative Assistant
- Accounting Clerk
- Bookkeeping Clerk
Personal Information
Title: Housing Specialist/Special Programs
Environments
- Windows
- Internet Explorer
- Microsoft Office
Industry Knowledge
- Telecom
- Dietary
- Data Entry
Timeline
Housing Specialist/Special Programs
CGI Federal
11.2022 - 02.2025
LIPH Leasing Specialist/Application Processor/Reception
Kokomo Housing Authority
12.2018 - 08.2022
Dietary operator/Head Cook
Touchpoint/St. Vincent Hospital
09.2014 - 09.2018
Associates of Applied Science - Business Administration
IvyTech College
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