Toydiesha Williams

Assisting a group of six men with developmental disabilities to enhance their skills with living independently.

Executing nightly cleaning operations.

- Administering Medication.

Maintaining compliance with hygiene standards.

- Preparing Breakfast

Tracking and logging client interactions and behaviors.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
• Maintaining the cleanliness of the store
• Checking temps on temperature items
• Checking in vendors with new products
• Cooking and preparing customers orders

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Developed strong relationships with families, providing regular updates on child progress and establishing trust.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Developed age-appropriate activities and crafts to engage children.
• Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
• Facilitated learning through play, stories and outdoor activities for successful child outcomes.
• Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
• Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
• Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
• Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
• Introduced children to educational games and activities to boost learning.

• Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Remained alert to problems or health issues of clients and competently responded.
• Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
• Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
• Communicated effectively with diverse patient populations using active listening skills and cultural sensitivity, establishing trust and rapport quickly.
• Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
• Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.