Toyi Holley

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Responded to customer requests for products, services and company information.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.

Working in a professional environment working with special need patients, chair side with the doctor taking patients to OR at Texas Children's Hospital, in office sedation.

• Provided patient education on dental hygiene and pre- and post-surgical care.
• Measured and recorded vital statistics like patients’ blood pressure, temperature, and pulse.
• Assisted dentists by passing instruments, suctioning intraoral fluids and mixing materials for casts or impressions.
• Evaluated oral and dental health.
• Successfully completed OSHA, ADA and HIPAA compliance trainings.
• Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
• Educated patients about proper oral hygiene and plaque control procedures.
• Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.

• Assigned students to patients based on students' learning objectives and patient needs.
• Evaluated students' competencies through written assignments and examinations.
• Conducted clinical simulations and provided feedback for each individual student.
• Provided nursing skill demonstrations in lab setting, including medication administration, dressing changes, preparing meals and managing clinical logs.
• Supervised students when administering medications to maintain patient safety.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
• Instructed students on how to perform head-to-toe assessments on patients and how to intervene in medical emergencies.
• Implemented new educational techniques to boost student comprehension while reducing learning time.
• Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.

Perform routine tasks assisting the professional dental staff and students in the examination and prophylactic, therapeutic and surgical treatment of patients. Works under direct supervision.
Assists in the teaching of dental students, dental assisting students, and dental hygiene students in the principles of four-handed dentistry and dental assistant utilization (DAU).
Provides chair side assistance to students and faculty.
Maintains sterile, and prepares equipment, instruments, and supplies within working area.
Maintains infection control standards.
Maintains records of patients seen, procedures performed, materials used, and appointments.

• Politely answered phones and scheduled or confirmed office
• Set up examination room and dental trays in preparation for examinations and procedures.
• Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
• Correctly mixed compounds for cleaning or filling teeth.
• Completed patient paperwork and scanned into Dentrix system.
• Alerted other staff when patients arrived and prepared records for dentist review.
• Assisted dentist in management of medical or dental emergencies when necessary.
• Educated patients about proper oral hygiene and plaque control procedures.
• Competently prepared dental materials including cements, amalgams and composites.
• Worked closely with patients before, during and after dental procedures.

• Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
• Set up examination room and dental trays in preparation for examinations and procedures.
• Correctly mixed compounds for cleaning or filling teeth.
• Alerted other staff when patients arrived and prepared records for dentist review.
• Accurately recorded treatment information in patient records.
• Assisted dentist in management of medical or dental emergencies when necessary.
• Educated patients about proper oral hygiene and plaque control procedures.
• Worked closely with patients before, during and after dental procedures.